Team Leader

5 days ago


Mulund East, Maharashtra, India Sandip University Full time ₹ 18,36,000 - ₹ 49,20,000 per year

About the Role:

We are looking for a Team leader Professional With strong Expertise. Good knowledge of call center and tools (CRM, dialer systems, etc.)you will Supervise daily operations of a team of agents, Allocate tasks, manage schedules, and monitor attendance. Act as the bridge between management and the call center agents, Strong leadership and people management skills. Improve employee retention and engagement.

Key Responsibilities:

  1. Allocate tasks, manage schedules, and monitor attendance.

  2. Track team KPIs such as call handling time, customer satisfaction, and first-call resolution.

  3. Train new hires and upskill existing team members.

  4. Train new hires and upskill existing team members.

  5. Encourage open communication and maintain team morale.

  6. Time management and multitasking ability.

  7. Excellent communication (verbal & written.

  8. Reduce call escalations and errors.

  9. Improve employee retention and engagement.

  10. Conduct call monitoring and provide constructive feedback. Skills & Experience: Bachelor's degree With 5 to 10 Years. Mandatory Experiences With Team Leader(Call Center).

Strong Knowledge of Leadership Quality and Team Management with mandatory experience.

Apply: Send your Resume to

Job Type: Full-time

Pay: ₹30, ₹40,155.59 per month

Work Location: In person

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