Team Leader

2 days ago

Mulund West, Maharashtra, India Sandip University Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Title: Team Leader – Telesales (Education Sector)

Location: Mulund

Department: Sales

Reports To: Sales Manager

Employment Type: Full-time

Job Summary:

We are looking for a motivated and experienced Team Leader – Telesales from the education sector to lead, mentor, and manage a team of telesales executives. The ideal candidate will have a proven track record in student lead generation, counseling, and admissions, with strong leadership and communication skills to drive team performance and achieve enrollment targets.

Key Responsibilities:

  • Lead, motivate, and manage a team of telesales/telecalling executives to achieve individual and team admission and revenue targets.
  • Plan and allocate daily calling tasks, monitor team performance, and ensure timely follow-ups on leads.
  • Train and coach team members on sales techniques, product knowledge, communication skills, and CRM usage.
  • Track team productivity, maintain performance reports, and share regular updates with management.
  • Handle complex or escalated inquiries from students or parents effectively.
  • Ensure high-quality communication standards and a strong customer experience in every interaction.
  • Work closely with the admissions and marketing teams to execute lead generation and conversion strategies.
  • Analyze team performance metrics (calls made, leads converted, revenue achieved) and recommend improvements.
  • Contribute ideas to enhance the admissions process, lead management, and telecalling scripts.
  • Conduct regular team meetings, reviews, and performance appraisals.

Key Skills and Competencies:

  • Excellent leadership and team management skills.
  • Strong communication, persuasion, and negotiation abilities.
  • Data-driven approach with good analytical and reporting skills.
  • Sound understanding of the education/admissions process.
  • Ability to motivate and inspire a team to meet and exceed goals.
  • Proficiency in MS Office and CRM/lead management systems.
  • Strong problem-solving, decision-making, and time-management skills.

Qualifications & Experience:

  • Education: Graduate or Postgraduate in any discipline (MBA in Marketing/Education Management preferred).
  • Experience:
  • Minimum 3–5 years of experience in telesales or B2B sales
  • At least 1–2 years of experience as a Team Leader/Supervisor in the education sector (e.g., Edtech, Byjus, College Dekho, Educational institutes).
  • Industry Preference: Candidates from educational background with a strong understanding of student acquisition and admissions processes.

Compensation:

· Rs.30000/- to 40000/- per month

Work Schedule:

· 09:00 to 18:00

· 10:00 to 19:00

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Provident Fund

Work Location: In person

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