Head of Technology

Role Overview: The Head of IT/Technology will be responsible for leading the client's global technology agenda from core IT infrastructure and enterprise systems to advanced digitisation, automation, and AI enablement.Role Overview The Head of IT/Technology will be responsible for leading The Group's global technology agenda from core IT infrastructure and enterprise systems to advanced digitisation, automation, and AI enablement.Job Description: Head of IT / Technology

Location: Gurgaon, India (with global coordination across UK & Singapore)

About our client Our Client is a leading provider of business support services, with operations across India, the UK, and Singapore. With more than 80,000 employees, we deliver integrated security, facility management, and technology solutions. Technology is at the heart of our future growth, driving efficiency, compliance, automation, and workforce productivity across geographies.

Role Overview The Head of IT/Technology will be responsible for leading Groups global technology agenda from core IT infrastructure and enterprise systems to advanced digitization, automation, and AI enablement. The role requires a strategic leader who can modernize IT while ensuring cost efficiency, cybersecurity, and business continuity. This leader will spearhead digital transformation initiatives to make The company future-ready within the next 1218 months.

Key Responsibilities

1. Technology Strategy & Leadership

2. Define and implement a future-ready technology roadmap for India, UK, and Singapore operations.

3. Drive organization-wide digitization, automation, and AI adoption, ensuring measurable business impact.
4. Provide thought leadership on emerging technologies and innovation to enhance customer experience and workforce productivity.

5. Build and mentor a high-performing IT team, fostering accountability and excellence.

6. Enterprise Systems Management

7. Manage ERP (RAMCO) and HRMS (HROne) platforms, ensuring seamless integration with finance, HR, and operations.

8. Oversee in-house IT applications (Mobility Management, Workforce Management, Attendance Solutions), coordinating with external consultants as required.

9. Drive continuous improvement of enterprise applications to improve scalability, compliance, and usability.

10. IT Infrastructure & Cybersecurity

11. Ensure secure, reliable, and cost-effective IT infrastructure (on-premise & cloud).

12. Manage servers, laptops, networking devices, and connectivity across global offices.
13. Lead cybersecurity, data protection, and IT compliance, including internal audits and regulatory adherence.

14. Develop and maintain a Business Continuity & Disaster Recovery Plan (BCP/DRP).

15. Automation, Analytics & AI

16. Launch automation projects across HR, finance, workforce, and client-facing operations.

17. Deploy real-time dashboards and analytics tools to monitor productivity, KPIs, and service outcomes.

18. Champion AI-enabled solutions (chatbots, predictive analytics, workforce scheduling, etc.) to enhance efficiency and scalability.

19. Governance, Compliance & Vendor Management

Establish governance frameworks for IT and digital initiatives, ensuring audit-readiness.

• Drive vendor management across ERP, HRMS, cloud, and consulting partners, ensuring SLAs and cost optimization.
• Maintain strict compliance with IT policies, cyber laws, and client-specific regulatory requirements.

Required Skills & Competencies

• Proven leadership in IT, ERP, HRMS, and enterprise solutions management.
• Demonstrated success in digital transformation, automation, or AI adoption projects.
• Strong knowledge of IT infrastructure, cloud platforms, and cybersecurity frameworks.
• Excellent vendor management and contract negotiation skills.
• Ability to engage with senior business stakeholders across geographies.
• Strategic thinker with operational execution focus.

Qualifications

• 15 years of IT leadership experience, preferably in services, manpower-intensive, or facility/security industries.
• Bachelor's degree in engineering/computer science; MBA preferred.
• Experience in managing global IT operations is a strong plus.