Delivery Head

• Competitive Salary Package
• Global workforce

About Our Client
Our client is a global leader at the forefront of Cloud, AI, and Digital technologies.

Job Description
We are seeking a visionary and strategic leader to join our IT services organization as Delivery Head. As the

leader of this multidisciplinary practice, you will be responsible for driving innovation, leading the

development and delivery of cutting-edge solutions, and aligning technology strategies with business

goals. You will play a key role in transforming how our clients leverage technology to enhance their digital

footprint, optimize operations, and achieve business outcomes.Key Responsibilities:Delivery Management: Owning and managing portfolio of customers from delivery and operations

perspective; Responsible for P&L of a portfolio ranging between around $50+ million. Focal point of

contact for key customers in the portfolio. Accountable for Delivery Excellence, Operational Excellence,

Customer Satisfaction, Employee Satisfaction within the portfolio of the allocated accounts.Thought Leadership: Managing large programs with new age Manufacturing domain expertise along with

experience of managing support and maintenance programs across enterprise systems, applications and

infrastructure services. Participation in organization's strategic initiatives and should be able to lead some

of them.Team Management: Empower delivery managers, program and project Managers and ensure

Account/Program/Project risks and issues are addressed effectively. Mentor and manage execution teams

that both interface with clients/ customers and internal stakeholders to deliver to the desired goalsGrowth Mindset: Own the growth of the portfolio and be responsible for hiring and offboarding decisions

Be the catalyst for portfolio growth by actively working with sales and horizontals (technology streams)

owners, participating and engaging in RFP response, Due Diligence and Proposal making. Facilitate

communication upward and across project teams Business management: Monitor projects/programs, revenue, Margins, Revenue Growth, yield per

employee and customer satisfaction Key performance measurement parameters are - Delivery excellence, C-SAT, Margins, Contribution to

revenue growth, and operational parameters like utilization, pyramid, freshers induction, productivity

improvement through processes and automation

The Successful Applicant
Education: Bachelor's or master's degree in computer science, Information Technology, Engineering, or a

related field.

Experience: Should have 18+ years of experience of managing programs and projects with at least 5 years

in a senior leadership role. Experience in IT services, consulting, or a similar fast-paced environment is

highly preferred.

Domain Expertise: Understanding and experience of working with customers from one or more sub

verticals - Manufacturing, Auto, Hi-tech

Leadership Skills: Demonstrated success in leading large, diverse teams and managing complex,

multifaceted projects. Strong skills in team development, coaching, and performance management.

Technical Proficiency: Deep understanding of modern application development, cloud-native solutions,

AI/ML, industrial IoT, and digital experience technologies. Experience with digital manufacturing tools and

platforms is a plus.

Business Acumen: Strong understanding of business processes and the ability to translate technology

solutions into business value. Proven experience in managing budgets and achieving financial targets.

Communication and Stakeholder Management: Excellent verbal and written communication skills. Ability

to articulate complex technical concepts to diverse stakeholders, including senior executives, clients, and

technical teams.

Problem-Solving and Decision-Making: Strong analytical skills and the ability to make strategic decisions

based on data and insights. Proven track record of successfully addressing complex challenges and

driving results.

What's On Offer

• A competitive salary range
• Opportunities for career advancement within a large organisation.
• Exposure to cutting-edge technology projects in the business services industry.
• A collaborative work environment
• Comprehensive benefits and leave policies.

This is a fantastic opportunity for a skilled Delivery Head to lead impactful projects. If you meet the above requirements, we encourage you to apply and take the next step in your career.

Contact: Abhishek Jain
Quote job ref: JN