Software Support Executive

3 days ago

Surat, Gujarat, India Fynxt Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities :

Overall Support: Communicate with customers and internal stakeholders with regards to support and maintenance incidents. Work closely with internal teams, clients and their vendors to Be part of scheduled and preventive maintenance plans. Prepare internal and client response communication (email, chat etc.) templates. Keeping a record of client's quires.

Provide Technical Support to Client: Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions. Work closely with the development team to get the issues fixed.

Assist with Software Design and Development: Keep involved in the creation of new software and work closely with software development teams to identify and resolve potential issues in the development stage. Analyse all aspects of the software and make suggestions throughout the development phase to avoid issues in the final product.

Create Technical Documents and Manuals: Create & Updating self-help documents so client can try to fix problems themselves.

Preferred candidate profile :

  • Strong analytical, troubleshooting and problem-solving skills.
  • The ability to work in teams, as well as independently.
  • Strong verbal and written communication skills, English is a must to be able to work with overseas clients Address customer concerns and issues regarding software installation and operation.

  • Communicate with users/ customers at a defined interval and provide ongoing updates

  • Document complaint reports and troubleshooting steps

  • Assist software developers to resolve technical issues during the software development phase
  • Teach customers how to install and use software products
  • Basic Database operations (MS SQL Server, Oracle etc.)
  • Knowledge about Windows Server Operating systems and IIS will be preferred
  • Knowledge about software development basics will be the advantage

  • Software Support Executive

    1 week ago

    Surat, Gujarat, India FYNXT Full time ₹ 30,000 - ₹ 60,000 per year

    About Company: FYNXT is a Singapore based FinTech company that provides a Software as a Service (SaaS) platform to digitally transform leading brokerage firms and fund management companies and help them grow their market share. Our industry leading Digital Front office platform has transformed several leading financial institutions in the Forex industry to...

  • IT Support Executive

    3 days ago

    Surat, Gujarat, India Torque Insurance Brokers Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionTorque Insurance Brokers Pvt. Ltd. (TIBPL) is a client-focused organization committed to delivering the highest standards of service. With a team of skilled risk managers, engineers, and insurance experts, TIBPL ensures that clients' insurance needs are thoroughly assessed and adequately protected. Supported by advanced infrastructure and...

  • Software Support Representative

    2 weeks ago

    Surat, Gujarat, India Silvera Technocare Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Opening:Software Support RepresentativeLocation: Surat, GujaratApply at: Are you passionate abouttechnology and customer support?JoinSilvera Technocareas aSoftware Support Representativeand be part of a dynamic, fast-growing team delivering top-notch software solutionsRole OverviewAs aSoftware Support Representative, you'll be the first line of support...

  • Customer Support Executive

    23 hours ago

    Surat, Gujarat, India DK Infoway Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Full job description:-Only male candidates can apply. The ideal candidate will have 1-2 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.Roles &...

  • Software Sales Executive

    5 days ago

    Surat, Gujarat, India Mindrops Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Job Title:Software Sales Executive (Tally & Accounting Solutions)Location:Surat, GujratReporting To: Delhi Head OfficeCompany:G SevenAbout the Role:We are looking for a motivated Software Sales Executive to promote and sell Tally and related software solutions. The ideal candidate will build relationships with potential clients, demonstrate product value,...

  • Back Office Executive

    1 week ago

    Surat, Gujarat, India Metrix AI Software Solution Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionMetrix AI Software Solutions is an innovative digital solution company specializing in transforming ideas into reality. Our team of professionals excels in web development, app development, digital marketing, AI-based software creation, graphic design, and business consulting. We are committed to providing comprehensive software programs...

  • Technical Support Executive

    7 days ago

    Surat, Gujarat, India Uffizio Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionUffizio Commute is the specialised transport & mobility arm of Uffizio, Division in Surat. It combines Uffizio's deep telematics expertise with a sharp focus on commute, transit, and mobility solutions for schools, corporations, public transport systems, and mixed fleets.Role DescriptionThis is a full-time on-site role located in Surat...

  • Customer Support Executive

    1 day ago

    Surat, Gujarat, India Alpino Health Foods Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAlpino Health Foods is dedicated to making India fall in love with peanuts. We transform peanuts into delicious and healthy foods that are rich in protein and beneficial for your health. Our mission is to promote the benefits of peanuts while offering tasty options that everyone will love.Role DescriptionThis is a full-time on-site role...

  • Customer Support Executive

    1 day ago

    Surat, Gujarat, India Monoverse Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    DescriptionWe are looking for fresher customer support executive. As a Customer Support Executive for Jewelry on Etsy, you will be responsible for providing excellent customer service and support to our buyers. You will be working closely with our customers to ensure that their needs are met and their concerns are addressed in a timely and professional...

  • Technical Customer Support Executive

    2 weeks ago

    Surat, Gujarat, India Imagica Health Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Technical Customer Support Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a Technical Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals...