Software Support Executive

4 days ago

Surat, Gujarat, India Fynxt Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities :

Overall Support: Communicate with customers and internal stakeholders with regards to support and maintenance incidents. Work closely with internal teams, clients and their vendors to Be part of scheduled and preventive maintenance plans. Prepare internal and client response communication (email, chat etc.) templates. Keeping a record of client's quires.

Provide Technical Support to Client: Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions. Work closely with the development team to get the issues fixed.

Assist with Software Design and Development: Keep involved in the creation of new software and work closely with software development teams to identify and resolve potential issues in the development stage. Analyse all aspects of the software and make suggestions throughout the development phase to avoid issues in the final product.

Create Technical Documents and Manuals: Create & Updating self-help documents so client can try to fix problems themselves.

Preferred candidate profile :

  • Strong analytical, troubleshooting and problem-solving skills.
  • The ability to work in teams, as well as independently.
  • Strong verbal and written communication skills, English is a must to be able to work with overseas clients Address customer concerns and issues regarding software installation and operation.

  • Communicate with users/ customers at a defined interval and provide ongoing updates

  • Document complaint reports and troubleshooting steps

  • Assist software developers to resolve technical issues during the software development phase
  • Teach customers how to install and use software products
  • Basic Database operations (MS SQL Server, Oracle etc.)
  • Knowledge about Windows Server Operating systems and IIS will be preferred
  • Knowledge about software development basics will be the advantage

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