Sky-Team Manager-Service Quality-Sky Channel-Service Quality

1 week ago

Thāne, Maharashtra, India Kotak Mahindra Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Description

Quality Analyst

The Internal Quality Auditor ensures that department processes – and the goods and services that result – comply with the requirements of standards, as well as customer, regulatory, and the organization's own requirements.

Role / Responsibilities:
Evaluate production processes for compliance with quality requirementsPeriodically inspect and calibrate auditing tools Complete audit targets designed for the day / week / month for various processesAssist in development of audit plans, audit schedulesIdentify processes, situations, etc., where department is meeting requirements, as well as identify opportunities for improvementAssist audit team in developing audit reports; prepare audit reports and  present audit reports to seniors, as neededAssist with follow-up audits, as requiredMay be required to develop internal auditing/testing parametersReporting Structure:

Reports to the Quality Manager – Senior Manager

Requirements:

· A bachelor's degree is required

· Two or more years of internal auditing experience is desirable. Broking background will be given more preference

· Must have an eye for detail and above-average analytical ability

· Strong analytical and problem solving abilities are a must

· Must have solid experience with auditing tools

· Need exceptional listening, communication, and presentation skills.

· Must be able to work well with people at all levels of the organization

· Must be able to work independently and as part of a diverse team of auditors


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