Customer Relationship Officer

6 hours ago

Jaipur, Rajasthan, India Aatish Trading Co Full time ₹ 15,000 - ₹ 3,00,000 per year

Job Summary: We are looking for a highly motivated and organized CRM Executive to join our dynamic team. The ideal candidate will be responsible for ensuring smooth order processing, maintaining customer relationships, and managing various administrative tasks related to customer orders. This role will require collaboration with various departments to ensure the seamless flow of information and timely resolution of customer inquiries and issues.

Key Responsibilities:

  1. Proforma Invoice Management:

o Prepare Proforma Invoices (PIs) for customer orders and update the Order Booking Form upon confirmation via Purchase Order (PO) or signed Proforma Invoice (PI).

  1. Order Booking Form Updates:

o Regularly update the Booking Form in the Field Management System (FMS) to ensure accurate and up-to-date order tracking.

  1. Document Management:

o Upload Proforma Invoices (PIs), Purchase Orders (POs), and Consignee Invoices into the Document Data Management System (DDMS) in compliance with internal processes.

  1. Customer Database Maintenance:

o Maintain and update the Customer Database Sheet by adding new client information and making necessary edits to existing client data as required.

  1. FMS D2P Sheet Updates:

o Ensure the FMS D2P (Delivery to Payment) sheet is updated with relevant details, such as the Telex date and payment terms for each customer order.

  1. Debit Note Creation:

o Generate and issue customer debit notes as necessary, ensuring they adhere to company guidelines and policies.

  1. Customer Complaint & Grievance Resolution:

o Address customer complaints and grievances promptly and effectively, ensuring high levels of customer satisfaction and resolving issues in a timely manner.

Skills and Qualifications:

· Educational Qualification: Bachelor's degree

· Experience: Proven experience in a CRM or customer service-related role, preferably in an industrial or manufacturing environment.

· Technical Skills:

o Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

o Experience with CRM software and other internal systems like FMS, DDMS.

· Communication Skills: Excellent written and verbal communication skills to interact with clients and internal teams.

· Attention to Detail: Strong attention to detail with the ability to manage multiple tasks simultaneously.

· Problem-Solving Abilities: Ability to quickly resolve customer complaints and operational challenges with a solution-oriented approach.

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

  • Customer Relationship Officer

    2 weeks ago

    Jaipur, Rajasthan, India Sutatva Nature Care Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage customer relationships through effective communication and issue resolution.* Handle counter sales with professionalism and efficiency.

  • Customer Relationship Manager

    7 days ago

    Jaipur, Rajasthan, India Pinkcity JewelHouse Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job Title: Customer Relationship Manager (Jewelry Industry, B2B)Location: Jaipur, RajasthanCompany: PinkCity Jewelhouse Pvt. Ltd Jaipur RajasthanExperience: 3+ years, (Excellent English Communication)Key Skills-Strong interpersonal and communication skills, with the ability to build rapport with clients.Proven experience in customer relationship management...

  • Customer Relationship Executive

    4 days ago

    Jaipur, Rajasthan, India WORKFORCE WOVEN Full time ₹ 2,30,000 - ₹ 3,00,000 per year

    Key Responsibilities:Proforma Invoice ManagementOrder Booking Form UpdatesDocument ManagementCustomer Database MaintenanceCustomer Complaint & Grievance ResolutionHandle customer calls, emails, and queries professionallySkills and Qualifications:Educational Qualification: Bachelors degreeExperience: 2 to 5 years Proven experience in a CRM or customer...

  • Customer Relationship Management Manager

    7 days ago

    Jaipur, Rajasthan, India PINKCITY JEWELHOUSE P. LTD. Full time ₹ 12,00,000 - ₹ 14,00,000 per year

    Job Title: Customer Relationship Manager (Jewelry Industry, Garment, Textile B2B)Location:Jaipur, RajasthanCompany:Pinkcity Jewelhouse Pvt.Ltd Jaipur RajasthanExperience: 5- 8 years, (Excellent English Communication)Salary:12-14 LPAKey Skills-Strong interpersonal and communication skills, with the ability to build rapport with clients.Proven experience in...

  • Relationship Manager relationship officer

    5 hours ago

    Jaipur, Rajasthan, India Vastu Housing Finance Corporation Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionVastu Housing Finance Corporation Ltd. is a Mumbai-based housing finance company dedicated to providing responsible, sustainable credit solutions across India. With a focus on financial inclusion, Vastu serves underserved and self-employed communities in peri-urban and rural areas, helping individuals and families achieve homeownership and...

  • Customer Relationship Executive

    2 weeks ago

    Jaipur, Rajasthan, India SIRUS INFOTECH PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSIRUS INFOTECH PRIVATE LIMITED began its journey in 2021 with the goal of providing agile, scalable, and resilient digital and outsourcing solutions. We develop, improve, and support software applications that align with business strategies and objectives to give our clients a competitive advantage. With a robust team of experienced...

  • Customer Relationship Manager

    7 days ago

    Jaipur, Rajasthan, India Jagannath Industries Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    About Company -JIPL is an star export house company which manufacturers and exports Food Service Packaging Paper / Boards. We are part of the Jagannath group of Companies having 700 Cr Turnover. JIPL is a family owned company which is run professionally.Location - Head office - Jaitpura (15 km from VKIA, Jaipur)Post - CRMJob - To serve existing customers and...

  • Customer Relationship Manager

    5 days ago

    Jaipur, Rajasthan, India LabourNet Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesCustomer Support & Service:Relationship Management:Develop and maintain strong, long-term relationships with customers, ensuring a personalised and positive experienceIssue Resolution:Handle and resolve customer complaints, issues, or feedback in a professional and timely manner, escalating to higher management if necessaryCustomer...

  • Customer Relationship Manager

    7 days ago

    Jaipur, Rajasthan, India Pinkcity Jewel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesKey Responsibilities:International Client Relationship Management: Develop and maintain long-term relationships with clients, understanding their needs and providing tailored solutions.Communication: Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective communication.Customer Feedback:...

  • Customer Relationship Executive

    3 weeks ago

    Jaipur, Rajasthan, India I'MWOW Full time

    We are looking for a dynamic and well-organised Relationship Executive / Sales Executive to join our growing team at IMWOW. In this role, you'll be the first point of contact for potential and existing clients—ensuring their journey from inquiry to enrolment is smooth, informed, and positively memorable.If you are someone who loves interacting with people,...