L & D (Behavioral & Organizational Development) - Mumbai

21 hours ago

Mumbai, Maharashtra, India SyncUp Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities:
1. Training Design & Implementation
o Develop behavioural training programs for store managers, stylists, and corporate teams.
o Conduct workshops, role-plays, simulations, and e-learning sessions.
o Ensure training content is aligned with BSC values, CX principles, and performance standards.

2. Organizational Development (Org Dev)

o Support organizational initiatives related to capability building,succession planning, and leadership development.
o Identify skill gaps through diagnostics, surveys, and performance metrics.
o Partner with business heads to create career progression frameworks and high-potential talent programs.

3. Skill Development & Coaching
o Mentor and coach store managers and stylists to enhance behavioural skills,leadership, and problem-solving.
o Implement coaching interventions, feedback loops, and performance follow-ups.
o Evaluate training effectiveness through metrics like NPS, performance scores,and employee engagement surveys.
4. Learning Strategy & Reporting
o Maintain a training calendar and dashboard for tracking completion,impact, and ROI.
o Recommend improvements in learning methodologies, tools, and digital solutions.
o Align learning programs with broader CX and business performance goals.

Key Skills & Competencies:
 Strong expertise in behavioural training, soft skills, and organizational development.
 Ability to design engaging and interactive learning programs.
 Experience with retail or customer-facing environments is a plus.
 Analytical mind-set – ability to measure training effectiveness and impact on performance.
 Strong communication, facilitation, and coaching skills.
 Familiarity with learning management systems (LMS) and digital learning tools.

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