L&D Lead Trainer

Department:

Learning and Development

Location: Head

Office

(Zambia)

Key Performance Areas (KPA's)

Role Overview:

The L&D Trainer will be responsible for implementing and managing all learning and development programs across Cheers Supermarket stores in Zambia. The role is pivotal in ensuring operational excellence, service quality, and
employee

skill enhancement through structured training programs and leadership development
initiatives

.

1. Training Strategy & Implementation

• Translate the L&D vision and strategy defined by the Head of Learning & Development (Mumbai) into
  executable

programs across Zambia.
- Develop, plan, and deliver
store-level, supervisory, and leadership training programs.
- Drive
on-the-floor coaching

for store managers, department heads, and frontline staff.
- Establish standardized
training procedures (SOPs)

across all branches.
- Monitor the effectiveness of training programs through performance evaluations and audits.

2. Capability Building & Team Development

• Lead and mentor the
  L&D Training Manager (Locals)

to ensure smooth execution of in-country learning programs.
- Guide the
L&D Digital Creator and Administrator (Mumbai)

on content and reporting requirements.
- Build a strong network of
local trainers and departmental champions

to sustain internal capability development.
- Implement
train-the-trainer programs

to foster learning continuity.

3. Learning Design & Content Collaboration

• Provide practical inputs to the
  Digital Creator (Mumbai)

for localization of training content and visual learning materials.
- Ensure that all materials reflect accurate operational standards, cultural context, and company values.
- Customize training for key departments —
Operations, Customer Service, Bakery, Produce, Fresh Foods, Cashiers, and Warehouse

.
- Work closely with HR and Operations to align learning with store performance goals.

4. Monitoring, Reporting & Evaluation

• Track
  training participation, completion rates, and post-training performance improvements.
• Maintain detailed records of
  training hours, attendance, and outcomes

through coordination with the L&D Administrator (Mumbai).
- Submit
weekly and monthly L&D reports

to the Head of Learning & Development.
- Use quantitative and qualitative data to recommend continuous improvements in learning delivery.

5. Leadership & Collaboration

• Act as the
  bridge between Mumbai and Zambia

for all L&D initiatives.
- Collaborate with Store Heads and HR Business Partners to identify
skill gaps and learning priorities

.
- Participate in
strategic discussions

related to workforce planning, employee engagement, and productivity enhancement.
- Drive a
culture of learning, accountability, and performance excellence

within all Zambia stores.

Qualifications & Skills:

• Bachelor's degree in
  Business, Retail, or Hospitality Management.
• Minimum
  5–8 years of experience

in training and development, preferably in
retail or FMCG.
- Prior international or multicultural experience (preferably in Africa or Asia) strongly preferred.
- Strong facilitation, coaching, and mentoring skills.
- Excellent communication and interpersonal abilities.
- High adaptability to cross-cultural environments.
- Proficiency in
MS Office, PowerPoint, and e-learning platforms (LMS).

Key Performance Indicators (KPIs):

• Training execution rate vs. plan.
• Post-training improvement in employee performance metrics.
• Number of internal trainers developed and certified.
• Store audit scores and reduction in operational errors.
• Training completion data accuracy and timeliness of reporting.
• Feedback ratings from participants and supervisors.

Competencies:

• Leadership and People Development
• Strategic Execution
• Cultural Sensitivity
• Communication and Influence
• Analytical and Data-driven Decision Making
• Hands-on Operational Understanding