Chief of Staff
3 days ago
Preferably a person from B2B Saas IT Industry
Key Responsibilities
1. Strategic Planning & Execution
- Partner with the CEO to define and drive company-wide strategic priorities.
- Manage OKR setting, quarterly business reviews, and ensure follow-through on key initiatives.
- Track and report progress on strategic projectsacross product, GTM, and operations.
2. Cross-Border Collaboration
- Act as a bridge between U.S. and India leadership teams across Product, Engineering, Customer Success, Sales, and Marketing.
- Manage logistics, agendas, and follow-ups for executive reviews and leadership offsites.
- Ensure smooth collaboration across time zones and business functions.
3. Product & Business Support
- Support leadership in evaluating market trends, competitor positioning, and customer feedback.
- Help track product adoption, churn, and customer success KPIssurfacing insights for leadership action.
- Partner with Product, Engineering, and Support to ensure alignment on delivery and roadmap execution.
4. Communications & Stakeholder Engagement
- Prepare internal communications, board decks, and investor updates.
- Shape CEO's external communications—conference talks, blogs, industry commentary.
- Act as a thought partner to CEO for major announcements, customer interactions, and strategic partnerships.
5. Operational Excellence
- Own CEO's operating rhythm: schedule management, meeting preparation, and follow-ups.
- Streamline leadership workflows and ensure accountability across teams.
- Champion a high-performance culture aligned with QuickLaunch values.
Ideal Skills & Traits
- Strong operator: able to shift between strategy and execution with agility.
- SaaS-native: understands product-led growth, ARR metrics, and B2B customer lifecycle.
- Excellent communicator: skilled at presentations, decks, and crisp business writing.
- Cross-cultural collaborator: comfortable working across U.S. and India teams.
- Trusted partner: high discretion, resilience, and ability to handle sensitive information.
- Analytical mindset: capable of interpreting business dashboards, KPIs, and customer data.
Qualifications
- 5+ years in strategy, consulting, product operations, or Chief of Staff/operational leadership roles in SaaS/technology companies.
- Experience working in fast-scaling, venture-backed SaaS or IT firms.
- Strong academic background; MBA a plus but not mandatory.
- Location: Gurgaon/Delhi NCR preferred; flexible to work across U.S.–India time zones.
Preferably a person from B2B Saas IT Industry
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