Relationship Management Director

Job ID: 38531

Location: Kolkata, IN

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 1 Sept 2025

Job Summary

• Wealth Relationship Manager Director is pivotal in driving financial growth, building client relationships and delivering comprehensive financial solutions, strengthens the bank's wealth management growth.
• Drive business growth through strategic guidance and support to the Wealth Relationship Managers, with a focus on deepening client relationships & expanding wealth solutions adoption.
• Develop & support high performing teams through mentorship, guidance & training initiatives.
• Embed a culture of compliance and risk management, driving operational integrity.

Key Responsibilities

Client Relationship Management & Wealth Management Solutions

• Build & maintain strong relationships with high-net-worth individuals and families
• Deliver a comprehensive suite of wealth management products & services basis client needs & goals.
• Offer expert advice on investment, retirement, and estate planning.

Strategy

• Formulate, manage and co-ordinate strategies for the area to maximize new business opportunities, cross selling, penetration and deepen existing relationships.
• Develop strategies for revenue generation and cost control towards profitably growing the branch network.
• Drive the establishment and adherence to service quality standards in an efficient operation where risks are well controlled.

Business

• Offer a broad spectrum of wealth management products and services through portfolio management and wealth planning.
• Effectively leveraging networking, referrals, strategic partnership, identify new clients & business, driving growth & expansion.

People & Talent

• Leading and managing a team of wealth managers, advisors, or relationship managers.
• Coaching and developing team members to enhance their skills and performance.
• Drive training and capability-building initiatives to enhance wealth advisory skills across the sales force.
• Monitoring and reporting on business performance, including revenue growth and client satisfaction.
• Analysing market trends and competitor activity to inform business strategies.

Risk Management & Governance

• Ensuring compliance with relevant regulatory requirements and industry standards.
• Collaborate with risk and compliance teams to implement controls and mitigate operational and reputational risks.
• Staying up to date with changes in regulations and industry best practices

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

• Champion a client-centric culture, ensuring high levels of satisfaction and retention within the affluent segment.
• Ensure delivery of personalized banking and wealth management services that meet the evolving needs of clients.
• Monitor client feedback and service standards to ensure consistent and exceptional customer experience.

Other Responsibilities

• Grow Wealth Business: Guide WRMs in deepening client relationships and expanding wealth solutions adoption.
• Enhance Client Experience: Promote relationship-based engagement and customized wealth solutions.
• Ensure Operational Standards: Maintain compliance, risk controls, and service quality.
• Develop & Support Teams: Provide mentorship and guidance to strengthen the capabilities of WRMs.

Skills and Experience

• Relationship Management
• People management
• Retail Branch Banking
• Leadership
• Mentoring

Qualifications

Education Bachelor's degree in Business, Finance, or related field (MBA preferred)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.