Customer Service Manager

14 hours ago

Chennai, Tamil Nadu, India RTLS Alliance Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About RTLS Alliance

RTLS Alliance is a global, vendor-neutral platform advancing the adoption of Real-Time Location Systems (RTLS). We bring together solution providers, practitioners, and researchers to foster collaboration, education, and visibility across the RTLS ecosystem.

Position Overview

RTLS Alliance is hiring a Customer Service & Community Manager to lead day-to-day support and engagement with our global member base. This role is responsible for ensuring members—from individual practitioners to vendors—receive timely support, clear onboarding, and a positive experience navigating the Alliance platform and programs.

You'll be the first point of contact for member inquiries, manage the onboarding journey, coordinate directory listings, and moderate platform engagement.

Key Responsibilities

  • Respond to member and vendor inquiries via email, platform messages, or support tools
  • Guide new members through onboarding, directory submissions, and profile setup
  • Maintain member records and assist with basic updates to listings and account information
  • Monitor discussion channels and help facilitate member-to-member interactions
  • Support coordination of webinars, case studies, and community contributions
  • Track and report on engagement, feedback, and recurring support issues
  • Collaborate with the platform team to improve documentation and service processes

Required Qualifications

  • 3–5 years of experience in customer support, community management, or member services
  • Clear written and verbal communication skills with a helpful, professional tone
  • Comfortable using CRM tools (HubSpot, Salesforce, or similar), CMS platforms, and collaboration tools like Slack
  • Strong organizational skills and the ability to manage multiple conversations simultaneously
  • Experience supporting a professional or technical audience is a plus
  • Familiarity with RTLS, IoT, or digital infrastructure technologies is a bonus—not required

What We Offer

  • Mission-driven work at the center of a growing global technology ecosystem
  • Remote flexibility and a collaborative, purpose-driven culture
  • Opportunity to shape how the RTLS Alliance supports its members and community as we scale

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