Customer Service Team Manager

17 hours ago

Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 40,00,000

Job Summary:

We are seeking a skilled and customer-focused professional to manage our customer service team. The ideal candidate will have a minimum of 1 year of experience in international customer service, with strong communication skills and the ability to work in a fast-paced environment.

About the Role:

  • Manage a team of customer service representatives
  • Oversee the customer service process
  • Resolve customer complaints
  • Create policies and procedures
  • Plan and implement training programs
  • Monitor and improve customer satisfaction

Key Responsibilities:

  • Team Management: Manage a team of customer service representatives, ensuring they have the necessary resources and support to deliver excellent customer service.
  • Customer Service Process: Oversee the entire customer service process, from initial contact to resolution, ensuring timely and professional responses.
  • Complaint Resolution: Resolve customer complaints in a timely and professional manner, using effective communication skills to de-escalate issues.
  • Policies and Procedures: Create and maintain policies and procedures to ensure consistency and quality in customer service delivery.
  • Training and Development: Plan and implement training programs to enhance the skills and knowledge of customer service representatives.
  • Performance Monitoring: Monitor and improve customer satisfaction by tracking key performance indicators and making data-driven decisions.

Requirements:

  • Minimum 1 year of experience in international customer service
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Fluency in English, Hindi, and Tamil languages

Preferred Qualifications:

  • Bachelor's degree in a related field
  • Experience in customer-facing roles
  • Knowledge of customer service software and systems

About Us:

We are a leading international shipping company based in Chennai, India. We are committed to providing exceptional customer service and building long-term relationships with our clients.

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