Current jobs related to Customer Service/Support Manager - Chennai, Tamil Nadu - Vserve Ebusiness Solutions

  • Customer Service Representative

    23 hours ago

    Chennai, Tamil Nadu, India beBeeCustomer Service Full time ₹ 18,000 - ₹ 20,000

    Job Title: Front Office Coordinator">Job Summary:","We are seeking a highly organized and detail-oriented Front Office Coordinator to support our team in delivering exceptional services. As a key member of our operations team, you will be responsible for managing administrative tasks, coordinating office operations, and providing excellent customer...

  • Customer Service Support Specialist

    2 days ago

    Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000

    Nonvoice Support SpecialistWe are seeking a highly skilled and experienced professional to fill the role of Nonvoice Support Specialist. As a key member of our support team, you will be responsible for managing service requests, processing data with high accuracy, and providing email and chat support.About the RoleThis is an exciting opportunity to work in a...

  • Financial Service Associate

    3 days ago

    Chennai, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time

    We are seeking a Financial Service Associate to support clients with financial products and services by building strong relationships, ensuring compliance, and meeting sales and service targets. The ideal candidate will bring excellent communication and problem-solving skills, along with sound knowledge of financial products to deliver a superior customer...

  • Customer Service

    2 days ago

    Chennai, Tamil Nadu, India RBS Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Join us as a Customer Service & Operations AnalystThis is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomesYou'll be actively participating in initiatives to improve customer service, processes and proceduresYou'll hone your existing analytical skills and be well positioned to...

  • Senior Customer Support

    3 weeks ago

    Chennai, Tamil Nadu, India White Hawk Consultant Private Limited Full time

    Job DescriptionDescriptionWe are looking for a Senior Customer Support professional to join our dynamic team in India. The ideal candidate will have a strong background in customer service, with the ability to deliver high-quality support to our clients. This role requires excellent communication skills, a passion for helping others, and a proactive approach...

  • Customer Service Manager Assistant

    7 days ago

    Chennai, Tamil Nadu, India beBeeCustomer Full time

    As a Customer Service Manager Assistant, you will be responsible for delivering exceptional customer experiences. Your goal will be to resolve customer queries and complaints in a timely manner, ensuring high levels of customer satisfaction and minimizing call handling time.You will demonstrate complete ownership of customer issues, adhering to product and...

  • Customer Service Specialist

    11 hours ago

    Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 2,40,000 - ₹ 3,00,000

    Job OverviewWe are seeking a skilled Customer Service Specialist to provide exceptional customer support and resolve queries in a timely and professional manner.Key ResponsibilitiesProvide expert-level service via inbound and outbound callsManage customer escalations with precisionExhibit fluency in Hindi and working knowledge of Power BIUtilize MS Excel...

  • Customer Service

    6 days ago

    Chennai, Tamil Nadu, India Savvy Search Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Service & Renewals ExecutiveLocation: Chennai About the Employer: A reputed and growing organization in the customer service industry, known for its employee-centric culture and career growth opportunities.Role Overview: Were hiring dynamic Customer Service & Renewals Executives to handle customer queries, upselling, and renewal...

  • Customer Service Project Manager

    4 days ago

    Chennai, Tamil Nadu, India beBeeProjectManagement Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a highly skilled Customer Service Project Manager to lead the implementation of external customer-facing projects and internal non-customer facing projects.Main Responsibilities:Analyzing project scope, planning resources, managing vendors, deploying networks, and controlling migrationsManaging vendor tasks, tracking deliverables,...

  • IT Service Desk Manager

    3 days ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time

    About the Role:We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Deskfunction . This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You'll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...

Customer Service/Support Manager

4 weeks ago

Chennai, Tamil Nadu, India Vserve Ebusiness Solutions Full time

Job Title: Customer Service/Support Manager.

Job Type: Full-Time.

Job Summary:

We are looking for an experienced Customer Support Manager to lead our customer support team and ensure exceptional client communication and service delivery.

The ideal candidate will have a robust background in managing customer interactions, resolving escalations, and mentoring a team to enhance overall customer satisfaction. This role requires excellent leadership, problem-solving, and communication skills.

Key Responsibilities:

- Lead and manage the customer support team, ensuring efficient operations and high performance.

- Serve as the primary point of contact for client communication, addressing concerns, providing updates, and ensuring customer satisfaction.

- Develop and implement customer service policies and procedures to enhance the customer experience.

- Monitor team performance through KPIs and provide coaching and feedback to improve efficiency and effectiveness.

- Handle escalated customer issues, providing timely and professional resolutions.

- Train and mentor customer support representatives to enhance service quality and customer interactions.

- Analyze customer feedback and recommend improvements to products, services, and support processes.

- Maintain accurate records of customer interactions, issues, and resolutions.

- Stay updated with industry trends and best practices to continuously improve customer support operations.

Qualifications & Skills:

- Bachelors degree is a must.

- MBA would be preferred.

- Minimum of 5 years of experience in customer support management, preferably in a US industry.

- Strong leadership and team management skills with the ability to motivate and mentor

employees.

- Excellent verbal and written communication skills for effective interaction with clients and internal teams.

- Problem-solving mindset with the ability to handle challenging customer situations professionally.

- Proficiency in customer support software, CRM systems, and reporting tools.

- Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.

- Experience in process improvement and implementing best practices for customer service.

Preferred Qualifications:

- Experience working with international clients.

- Knowledge of customer service metrics and analytics.

- Familiarity with customer support tools like Zendesk, Fresh desk, or Salesforce.

(ref:iimjobs.com)