Customer Service Manager International

Job Title:

Customer Service Manager

Location:

Wageningen, Netherlands

Department:

Customer Service & Supply Chain

Reports to:

Regional General Manager Europe

About 1-2-Taste:

1-2-Taste is a leading digital platform for sourcing food ingredients, driving innovation and efficiency in the B2B food industry. We are looking for a dynamic and experienced
Customer Service Manager

to lead our order fulfillment and customer service operations, ensuring seamless communication between sales, supply chain, and customers.

Job Summary:

The
Customer Service Manager

will be responsible for overseeing the
order fulfillment process

, managing customer forecasts, coordinating logistics, and handling customer service inquiries and complaints. This role acts as the core communication point for sales and customers, ensuring timely and accurate order processing and delivery. The ideal candidate will have
at least 5 years of experience in customer service roles within the food ingredients industry

.

Key Responsibilities:
Order Fulfillment & Coordination:

• Own and manage all customer orders from receipt to fulfillment.
• Enter orders into the system, issue purchase orders, confirm details, and track shipments.
• Act as the primary point of contact for sales regarding order status and updates.
• Recognize customer order patterns and initiate reorders at customer level by reaching out to customers.

Logistics & Freight Coordination:

• Coordinate shipments with
  K'hoek

for all outbound deliveries.
- Ensure timely and cost-effective freight management.

Customer Relationship & Forecast Management:

• Manage customer forecasts for key accounts in cooperation with the
  Supply Chain (SC) team

to set accurate inventory targets.
- Oversee the automated reorder process for small customers.
- Handle
Request for Quotations (RFQs) and DIY

management for small customers.
- Spot irregular order patterns: increasing fast or decreasing fast and contact customers to understand the background.

Customer Service & Complaint Resolution:

• Act as the first point of contact for customer logistics complaints.
• Investigate and coordinate with relevant departments to
  identify root causes and implement solutions

.
- Communicate with suppliers to track issue resolution and ensure the implementation of
preventive and corrective actions

.
- Provide closure statements to customers upon issue resolution.

Documentation & Reporting:

• Manage and share necessary order-related documents with customers.
• Maintain accurate records of all customer interactions and issue resolutions.
• Generate reports on
  customer service performance and logistics operations

.

Qualifications & Experience:

• Minimum of 5 years of experience

in customer service or order fulfillment roles, preferably in the
food ingredients industry

.
- Strong understanding of
supply chain processes and order management systems

.
- Experience with
ERP systems, CRM platforms, and logistics coordination

.
- Excellent communication and problem-solving skills.
- Fluent in English.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Strong analytical skills and attention to detail.
- Experience in
customer complaint resolution

and
supplier coordination

.

Preferred Skills:

• Knowledge of
  food safety regulations and industry compliance

.
- Experience in working with
B2B digital platforms

.
- Strong stakeholder management skills across sales, logistics, and supply chain.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in an innovative and growing digital B2B food marketplace.
• Collaborative and dynamic work environment.