Bar/Waitress Staff

1 day ago

Thiruvananthapuram, Kerala, India DOUBLOON HOTEL Full time ₹ 12,000 - ₹ 1,44,000 per year

BARTENDER

BAR BILLING

BAR WAITER DUTIES

Barman Duties (Bartender)

The Barman is responsible for the preparation and service of drinks, maintaining the bar area, and interacting with customers.

Drink Preparation & Service

Mix and serve alcoholic and non-alcoholic beverages.

Follow standard recipes and portion control.

Suggest drinks and offer pairings with food when asked.

Maintain proper garnishes and ingredients.

Customer Service

Greet customers at the bar and take orders.

Engage with guests in a friendly and professional manner.

Handle complaints politely and promptly escalate if needed

Bar Hygiene & Setup

Keep the bar area clean, organized, and well-stocked.

Clean glasses, tools, and work surfaces regularly.

Prepare the bar before opening and close it down at the end of the shift.

Inventory & Stock

Monitor liquor levels and notify when supplies are low.

Ensure correct storage of spirits, wines, and beers.

Avoid wastage and report breakages or spills.

Compliance

Check IDs and ensure no underage drinking.

Follow local alcohol service laws.

Handle alcohol responsibly and refuse service to overly intoxicated guests.

The Bar Billing Staff handles the financial transactions, maintains billing records, and ensures accuracy in customer bills.

Billing & Payments

Generate customer bills accurately using POS system.

Accept and process payments (cash, card, digital).

Ensure proper billing of items ordered from the bar.

Record Keeping

Maintain receipts and billing logs.

Balance cash drawer at the end of the shift.

Report any discrepancies to management.

Coordination with Bar Staff

Communicate with bartenders to confirm orders.

Ensure that all served items are billed.

Track open and closed orders during shifts.

Customer Service

Handle billing-related customer queries politely.

Resolve or escalate issues related to overcharges or incorrect items.

Compliance & Accuracy

Follow company financial procedures.

Maintain confidentiality of customer payment information.

Issue refunds or discounts only with approval from management.

Bar Waiter Duties

A Bar Waiter is responsible for taking orders from guests, serving drinks and food, and ensuring a positive guest experience at tables within the bar or lounge area.

  1. Guest Service & Order Taking

Greet guests warmly and provide menus.

Take drink and food orders accurately and promptly.

Offer drink recommendations and answer questions about the menu.

Relay orders clearly to the bar or kitchen (usually via POS system or manually).

  1. Serving Drinks & Food

Serve beverages and snacks/food to guests in a professional and timely manner.

Ensure correct orders are served as requested (right drink, correct glass, temperature, etc.).

Check with guests to ensure satisfaction and respond to additional requests.

  1. Cleanliness & Table Maintenance

Keep tables, chairs, and service areas clean and presentable.

Remove used glasses, plates, and napkins regularly.

Reset tables after guests leave (clean, sanitize, and re-set).

  1. Billing & Payment Assistance

Coordinate with billing staff to ensure accurate bills.

Present bills to customers if required.

Collect payments (in some setups) or guide guests to the billing counter.

  1. Product Knowledge

Understand drink and food menus thoroughly.

Be aware of promotions, special cocktails, happy hour offers, etc.

Inform guests about new or recommended items.

  1. Coordination & Communication

Communicate with bartenders and kitchen staff to avoid delays or mistakes.

Update the bar billing staff about served items for proper billing.

Report guest complaints or feedback to supervisors or managers.

  1. Customer Satisfaction

Ensure a welcoming and friendly atmosphere.

Respond quickly to guest needs or concerns.

maintain professionalism, courtesy, and grooming standards.

Summary Table

Area Duties

Guest Interaction Greet, take orders, make recommendations

Service Serve drinks/food, clear tables, check guest satisfaction

Coordination Work with bar, kitchen, and billing staff

Cleanliness Keep tables and service area clean

Knowledge Know menu items and offers

Optional: Daily Duty Checklist (Bar Waiter)

Check appearance and uniform

Ensure tables and menus are clean

Know the day's specials or promotions

Take and relay accurate orders

Serve food and drinks promptly

Check guest satisfaction

Clear and reset tables

Communicate with bar/billing/kitchen staff

Follow safety and hygiene rules

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹12,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Leave encashment

Work Location: In person

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