Customer Service Executive

20 hours ago


Thiruvananthapuram Kerala, India Jobted IN C2 Full time

a Responsible to handle day to day transactions and valuables Maintain all data and records related to daily transactions b Ensure proper verification checking appraisal and melting of purchasing gold ornaments bar coin c Ensure proper documentation before purchasing and keep all the documents duly completed in all respect in safe custody as per set guidelines d Scrutinize the daily voucher and ensure proper maintenance as well as safe keeping of vouchers e To undertake new assignments duties being assigned as a part of centre job rotation carried out at time to time f Daily verification of cash when designated or given charge of cashier duties g Daily and regular verification of the gold and silver products and other securities h Balancing and tallying of all accounts at stipulated intervals adhering to the laid down procedure as per the manual of instructions i To be thorough with the Product manual and all operational administrative instruction issued head office from time to time j Cash carrying remittance and other cash related operations bank account operation as directed by the branch manager management from time to time k To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of centers l Attending to any other duties that may be assigned by the superiors management from time to time m To take upon voluntarily and without objection the duties of the other staff member as far as possible if exigencies warrant so n Maintain data confidentiality o Promote and maintain positive relations with all the contacts customers and potential customers p Assist walk-in customers maintain highest level of customer service by being polite courteous avoid conflict wisely handling the present and prospective customers q Able to work in a target oriented environment which includes indoor outdoor marketing activity r Effectively communicate on the product features to the customers



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