GSA (F&B Service)

3 days ago

Kazhakoottam Thiruvananthapuram Kerala, India Hotel Karthika Park Full time

Job Description for Guest Service Associate (GSA) in Food & Beverage Service

Position Title: Guest Service Associate (F&B Service)

Department: Food & Beverage Service

Reports To: F&B Supervisor / Restaurant Manager

Job Summary

The Guest Service Associate (GSA) in the F&B department is responsible for delivering exceptional service to guests in the restaurant, bar, banquets, or any other F&B outlet. The role involves taking orders, serving food and beverages, maintaining cleanliness, and ensuring a delightful dining experience for guests.

Key Responsibilities

  • Guest Interaction
  • Greet guests warmly and ensure they feel welcomed.
  • Provide personalized service and anticipate guest needs.
  • Address guest queries and complaints efficiently and politely.
  • Order Taking and Serving
  • Present menus and assist guests in making choices.
  • Take orders accurately and relay them to the kitchen or bar.
  • Serve food and beverages promptly while adhering to service standards.
  • Table Setup and Maintenance
  • Set up tables before service with the required cutlery, crockery, and glassware.
  • Clear tables after meals and reset for the next service.
  • Ensure the cleanliness and tidiness of the dining area at all times.
  • Knowledge and Promotion
  • Stay informed about the menu, daily specials, and ongoing promotions.
  • Upsell food and beverage items to enhance guest experience and revenue.
  • Team Coordination
  • Work collaboratively with kitchen staff, bartenders, and other team members.
  • Support colleagues during busy periods and ensure smooth service flow.
  • Health and Safety Compliance
  • Follow hygiene and sanitation standards in handling food and beverages.
  • Comply with safety regulations and handle equipment responsibly.

Qualifications and Skills

  • Educational Background
  • Minimum: High school diploma or equivalent.
  • Preferred: Diploma/Degree in Hotel Management or F&B Service.
  • Experience
  • Prior experience in F&B service or hospitality is an advantage.
  • Skills and Attributes
  • Excellent communication and interpersonal skills.
  • Positive attitude, attentiveness, and ability to work under pressure.
  • Basic knowledge of food and beverage products.
  • Physical Requirements
  • Ability to stand and walk for extended periods.
  • Capability to lift and carry trays, plates, and other service-related items.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13, ₹16,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • total work: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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