Customer Relationship Manager

2 weeks ago

Greater Kailash I Delhi Delhi, India AK Clinics Private Limited Full time ₹ 18,00,000 - ₹ 54,00,000 per year

Pay: 30, ,000.00 per month

Job description:

Meeting revenue target (team target & individual target)

Daily Calling & Managing to call data -Reach out to all the existing customer and cross-sell to generate additional revenue - 2 hours per day / 50 hours per month Maintain data of leads & conversion Conversion ratio in HT – 30% & Cosmetology –50% Lead the tele-calling and post op calls by clinic team members - Maintain report of cross sales

Reporting to Clinic Manager - Update Clinic manager daily about the team's updated CRM SOPs Compliance - Be fully compliant with CRP sop's and follow the laid down protocols on daily basis on the procedures done on their patients. ( Incentives are linked with Sops compilation) Co-ordinate between counselor, technicians & doctor. Patient Feedback survey - Conduct post-op calling & take feedback from patients with Rating score in the scale of 1 to 10 Update DPR daily - Fill up the DPR on the daily basis HR & Training Performance management - Monitor team performance and prepare action plans to improve team performance. New Joiner training - Conduct training for new joiners, and new team members at clinic and HO ( as per the guideline by the Clinic Manager)

Contact on

Job Type: Full-time

Pay: ₹25, ₹40,000.00 per month

Schedule:

  • Day shift

Experience:

  • total work: 4 years (Preferred)
  • Customer service: 4 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

*Speak with the employer* Jyoti

Job Type: Full-time

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 2 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

*Speak with the employer*

Mail-

Job Type: Full-time

Pay: ₹35, ₹45,000.06 per month

Work Location: In person

Speak with the employer

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