Customer Relationship Manager

1 week ago


Okhla Industrial Area Phasei Delhi Delhi, India 11.11eleven eleven clothing brand Full time ₹ 4,80,000 - ₹ 6,00,000 per year

Customer Relationship Manager (CRM)

11.11 eleven eleven clothing brand is seeking a Customer Relationship Manager (CRM) to join our team in New Delhi.

KEY RESPONSIBILITIES:

⁠ ⁠Build and nurture strong relationships with our valued customers, providing one-on-one care and attention

⁠ ⁠Address customer inquiries, concerns, and feedback promptly and professionally

⁠ ⁠Ensure a seamless customer journey from order placement to delivery, and beyond

⁠ ⁠Collaborate with cross-functional teams to relay customer insights and contribute to product and service enhancements

⁠ ⁠Implement strategies to enhance customer satisfaction, loyalty and retention

⁠ ⁠Stay informed about our organic clothing products, materials and sustainability practices to provide accurate information to customers

REQUIREMENTS:

⁠ ⁠Proven experience in customer relationship management, preferably in the retail or fashion industry

⁠ ⁠Excellent communication skills with a customer-centric approach

⁠ ⁠Passion for sustainable and organic products

⁠ ⁠Strong problem-solving abilities and attention to detail

⁠ ⁠Ability to work independently and collaboratively in a dynamic environment

WHAT WE OFFER:

⁠ ⁠Be part of a mission-driven company committed to sustainability

⁠ ⁠Opportunities for professional growth and development

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Okhla Industrial Area Phase-i, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer relationship management: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer



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