Customer Support Executive

3 days ago

Okhla Industrial Area Phasei Delhi Delhi, India Octopus Tech Solutions Full time
  • Minimum 2 years of experience in a similar role.
  • Preference for candidates from E-Commerce and D2C companies.
  • Strong verbal and written communication skills in English.
  • Active listening and effective problem-solving abilities.
  • Excellent interpersonal skills and teamwork capability.
  • Ability to perform under pressure and adapt to fast-paced environments.
  • Proficiency in Google Suite, including Google Docs.
  • Strong multitasking skills with the ability to manage tasks efficiently within tight timeframes.
  • Handle calls, chats, and emails professionally, providing product and service information, processing orders or cancellations, and addressing customer concerns.
  • Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
  • Follow up to ensure customer requests are resolved appropriately.
  • Escalate unresolved issues or special cases to the relevant departments for further investigation.
  • Approach complaints and escalations with a customer-focused mindset.
  • Identify customer needs, clarify concerns, research solutions, and provide appropriate alternatives.
  • Build strong customer relationships by understanding their unstated needs and asking relevant questions.
  • Meet assigned targets while adhering to all standard operating procedures (SOPs).

Job Types: Full-time, Permanent

Pay: ₹18, ₹20,000.00 per month

Work Location: In person

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