Field Technical Support

Field Technical Support

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

What you will do:

Responsibility

• Provide Level 2/3 support for hardware and software issues across HPE infrastructure.
• Perform root cause analysis and implement permanent fixes.
• Escalate complex issues to engineering teams when necessary.
• Perform system health checks, performance tuning, and capacity planning across HPE Compute and Storage platforms.
• Apply patches, firmware updates, and software upgrades in accordance with customer change management policies.
• Execute approved changes with minimal business disruption.
• Act as a trusted advisor to enterprise customers.
• Deliver regular operational reports and participate in review meetings.
• Support continuous service improvement initiatives.
• Work cross-functionally with HPE engineering, COE, support, and account teams.
• Contribute to internal knowledge bases and mentor junior team members.

Mandatory Skills:

• Proven hands-on expertise in HPE Compute platforms, including: HPE ProLiant servers, HPE Synergy, HPE Apollo
• Proven hands-on expertise in HPE Storage solutions, including: HPE Alletra, HPE Primera, HPE 3PAR, HPE XP Storage, HPE StoreOnce and MSA
• Broad technical knowledge on ISS solutions – Installing, Configuring & Troubleshooting of Synergy, Apollo, ProLiant DL servers, C7000 enclosures, Virtual Connects, Blade Switches- SAS, Ethernet & FC, ProLiant Blades & Storage Blades
• Ability to troubleshoot across hardware, OS, and storage layers in complex environments.
• Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
• Knowledge on DAS Storage & HBAs – Smart Array /RAID, SSDs SAS, SATA etc.
• Working knowledge on AIX , RedHat , CentOS , SUSE Linux and HP UX
• Strong understanding of Networking (VLAN concepts, Analyzing switch logs, Jumbo frames, flow control etc.)

What you need to bring:

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.
• 10+ years of experience supporting enterprise-grade HPE Compute and Storage systems.
• Strong understanding of ITIL processes (Incident, Problem, Change Management).
• Flexible to work in 24X7 support environment
• Good written and verbal communication skills (Mandatory).

Preferred Certifications:

• HPE ASE/MASE – Compute and Storage
• ITIL Foundation or higher

Individual contributors at Intermediate job-level for a minimum of five years.

HPE Unix, or Linux / VMWare operating system.

HPE ProLiant Compute

HPE Storage

HPE Networking

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.