Customer Care Executive

18 hours ago


Gurgaon, Haryana, India Snapdeal Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Responsibilities:

  • Answer Transferred Escalation calls from L1 advisors and emails professionally to

provide information about products and services, take/cancel orders or obtain details of

complaints

  • Keep records of customer interactions, details of inquiries, complaints, and comments as

well as actions taken

  • Follow up to ensure that appropriate actions were taken on customers' requests
  • Refer unresolved customer grievances or special requests to designated departments for

further investigation

  • Ensuring to turn negative sentiments to positive on Social Media complaints with customer

delight

  • Ensure the highest level of customer satisfaction leading to high CSAT and RES scores

Essential Skills & Requirements:

  • Strong execution skills, Action-oriented and Go getter attitude
  • Knowledge of Salesforce CRM tool would be an added advantage
  • Ability to work under pressure situations
  • Ability to work in ambiguous situations and to come out with solutions as per the situations

faced

  • Graduate in any stream
  • Excellent written and verbal communication
  • 1-4 years experienced, preferably in customer service voice and handling escalations
  • 6 Days Working (WFO)
  • Shift 10 AM - 7 PM


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