Customer Care Executive
4 days ago
Responsibilities:
- Answer Transferred Escalation calls from L1 advisors and emails professionally to
provide information about products and services, take/cancel orders or obtain details of
complaints
- Keep records of customer interactions, details of inquiries, complaints, and comments as
well as actions taken
- Follow up to ensure that appropriate actions were taken on customers' requests
- Refer unresolved customer grievances or special requests to designated departments for
further investigation
- Ensuring to turn negative sentiments to positive on Social Media complaints with customer
delight
- Ensure the highest level of customer satisfaction leading to high CSAT and RES scores
Essential Skills & Requirements:
- Strong execution skills, Action-oriented and Go getter attitude
- Knowledge of Salesforce CRM tool would be an added advantage
- Ability to work under pressure situations
- Ability to work in ambiguous situations and to come out with solutions as per the situations
faced
- Graduate in any stream
- Excellent written and verbal communication
- 1-4 years experienced, preferably in customer service voice and handling escalations
- 6 Days Working (WFO)
- Shift 10 AM - 7 PM
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