Deputy Manager, Field Service

2 weeks ago

Mumbai Metropolitan Region, India Whirlpool Corporation Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Requisition ID:
69367

About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including
Whirlpool
,
KitchenAid
,
JennAir, Maytag
,
Amana,
Brastemp
,
Consul
, and
InSinkErator
. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at

Job Responsibilities
**Supervision of Service Partner Operations **

  • Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
  • Assist service partners in educating service engineers about the right attitude for handling customer interactions
  • Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts

**Defect Management and Trade **

  • Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor
  • Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs

**Training of Service Engineers **

  • Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products

**Sales and Revenue **

  • Promote sales of accessories, water products, spare parts and stabilisers to the service partners
  • Interface with service quality team and service partners to communicate targets and incentive schemes

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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