Captain

4 days ago


Lower Parel Mumbai Maharashtra, India Binge Consulting Full time ₹ 2,00,000 - ₹ 2,50,000 per year

Job Summary:

The Captain is responsible for supervising the dining area, ensuring guests receive excellent service, and coordinating with team members to deliver a smooth and efficient dining experience. This role involves taking orders, overseeing service, and handling guest concerns promptly and professionally.

Key Responsibilities:

  • Greet and seat guests courteously, ensuring comfort and satisfaction.
  • Take food and beverage orders accurately and relay them to the kitchen.
  • Supervise and coordinate the activities of service staff (waiters, runners, bussers).
  • Ensure timely and high-quality service is provided to guests.
  • Upsell menu items and promote daily specials to maximize sales.
  • Handle guest complaints and feedback efficiently, escalating when necessary.
  • Maintain cleanliness and organization in the dining area.
  • Conduct pre-service briefings and assign duties to the service team.
  • Ensure tables are properly set and cleared according to standards.
  • Maintain inventory of service equipment and assist in stock requisitions.

Requirements:

  • Minimum 1–2 years of experience in food service or hospitality (QSR or casual dining preferred).
  • Good communication and interpersonal skills.
  • Strong leadership and team coordination abilities.
  • Knowledge of food and beverage service procedures and etiquette.
  • Ability to work in a fast-paced environment.
  • Flexibility to work shifts, weekends, and holidays.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person


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