Captain
2 weeks ago
Job Summary:
The Captain is responsible for supervising the dining area, ensuring guests receive excellent service, and coordinating with team members to deliver a smooth and efficient dining experience. This role involves taking orders, overseeing service, and handling guest concerns promptly and professionally.
Key Responsibilities:
- Greet and seat guests courteously, ensuring comfort and satisfaction.
- Take food and beverage orders accurately and relay them to the kitchen.
- Supervise and coordinate the activities of service staff (waiters, runners, bussers).
- Ensure timely and high-quality service is provided to guests.
- Upsell menu items and promote daily specials to maximize sales.
- Handle guest complaints and feedback efficiently, escalating when necessary.
- Maintain cleanliness and organization in the dining area.
- Conduct pre-service briefings and assign duties to the service team.
- Ensure tables are properly set and cleared according to standards.
- Maintain inventory of service equipment and assist in stock requisitions.
Requirements:
- Minimum 1–2 years of experience in food service or hospitality (QSR or casual dining preferred).
- Good communication and interpersonal skills.
- Strong leadership and team coordination abilities.
- Knowledge of food and beverage service procedures and etiquette.
- Ability to work in a fast-paced environment.
- Flexibility to work shifts, weekends, and holidays.
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
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