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Technical Support Engineer
2 weeks ago
Position : TECHNICAL SUPPORT ENGINEER
Location : Chennai Ekkattuthangal
Salary : 15,500 take home 12,500/-
Education : Any graduate / diploma
Experience : Fresher also apply or 1years experience
Interview : Direct interview only (no virtual )
Requirements : HINDI , ENGLISH,TAMIL
If you interested apply
Job Description:
- Responsible for providing technical support to clients in person and remote.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.