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Technical Support Engineer

2 weeks ago


Chennai, Tamil Nadu, India Reach Talent Solutions Full time ₹ 12,500 - ₹ 15,500 per year

Position : TECHNICAL SUPPORT ENGINEER

Location : Chennai Ekkattuthangal

Salary : 15,500 take home 12,500/-

Education : Any graduate / diploma

Experience : Fresher also apply or 1years experience

Interview : Direct interview only (no virtual )

Requirements : HINDI , ENGLISH,TAMIL

If you interested apply

Job Description:

  • Responsible for providing technical support to clients in person and remote.
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.