Technical Support Engineer

4 weeks ago


Chennai, Tamil Nadu, India Resourcetree Full time

Role : Tech Support for ERP (BLISS), other Web and mobile Apps

Job Summary :

The Executive - Tech Support is primarily responsible for providing technical support for the BLISS and other web applications developed by BSS ICT. This role involves ensuring seamless user experiences, troubleshooting ERP-related issues, and collaborating with cross-functional teams to enhance application performance and functionality.

Key Responsibilities :

- Provide technical support and troubleshooting for the BLISS, addressing user-reported issues promptly.

- Conduct testing and quality assurance for the ERP and mobile applications to ensure high standards of performance and security.

- Maintain communication with users to provide training and support for the ERP system and mobile applications.

- Document technical processes, support procedures, and application functionalities for future reference.

- Stay updated on industry trends and emerging technologies to recommend improvements and innovations for ERP and mobile development.

- Coordinate with product managers and other stakeholders to understand requirements for both the ERP and mobile applications.

- Collaborate with UX/UI designers to implement intuitive interfaces that enhance user experience in mobile applications.

- Ensure all development and support activities comply with applicable regulations and best practices.

KPIs :

Goals :

- Timely resolution of technical support issues related to the BLISS

- User satisfaction with the ERP system and mobile applications

- Adherence to project timelines and deliverables

- Effective collaboration with cross-functional teams

- Documentation and knowledge sharing

- Implementation of security best practices

- Continuous improvement of application performance

- Contribution to team development and knowledge sharing

- Successful training and support for end users

Competencies :

- Technical Proficiency : Strong knowledge of BLISS and other ERPs.

- Problem Solving : Ability to troubleshoot and resolve technical issues effectively.

- Communication Skills : Strong verbal and written communication for user training and support.

(ref:hirist.tech)

  • Chennai, Tamil Nadu, India BHUVAN Info Systems Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionBHUVAN Info Systems is a computer software company based out of Vidyanagar, Hubli, Karnataka, India. As a growing firm, BHUVAN Info Systems is dedicated to delivering innovative software solutions to meet the diverse needs of its clients. The company's focus is on building user-friendly and reliable products, with a commitment to...


  • Chennai, Tamil Nadu, India Softroo Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSoftroo is an online retail store specializing in a wide range of computer software, operating systems, and video games. Customers can find licensed activation keys for PC, PS, Xbox, and Nintendo products. Softroo is dedicated to delivering high-quality digital products to consumers.Role DescriptionThis is a full-time hybrid role for a...


  • Chennai, Tamil Nadu, India ACT FIBERNET Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionACT (Atria Convergence Technologies Ltd.) aims to be the most admired in-home entertainment, education, and interactive services provider in India. Headquartered in Bangalore, we serve cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, and Delhi. As one of India's leading Triple Play Service providers, we deliver...


  • Chennai, Tamil Nadu, India Unbxd Inc., A Netcore Company Full time

    A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd's products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate,...


  • Chennai, Tamil Nadu, India Greenbotz Platform Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Why Greenbotz?We believe in fostering a dynamic and innovative work environment where your ideas matter. Our commitment to continuous learning and professional growth ensures you stay ahead in the fast-paced tech industry. We offer competitive benefits, a collaborative culture, and opportunities to work on cutting-edge projects. Join us to make a difference...


  • Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Technical Support Engineer "1. Bachelor's degree in Computer Science, Information Technology, or related field.2. Proficient in Linux/Unix commands and troubleshooting. .3. Strong technical skills in SQL and scripting languages required.4. Detailed knowledge of clinical trial phases and clinical data management flow is desirable.5. Familiarity with the...


  • Chennai, Tamil Nadu, India Amura Health Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role OverviewWe are seeking a Tech Lead (57 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function.You WillLead a small, high-impact engineering team.Own the support tooling roadmap.Implement solutions for ticket triage, data quality issues, automation, and integrations with our healthcare SaaS platform.This...


  • Chennai, Tamil Nadu, India PMR Consulting Services Full time ₹ 2,40,000 - ₹ 4,32,000 per year

    Technical Support EngineerJob Location: ChennaiQualifaication: DME / B.E., Mechanical or MechatronicsGender: Male Must have a two wheelerExperience: 1 – 3 yearsJob role: Installing, configuring and setting up equipmentSalary: 2.4 – 4.2 LPA


  • Chennai, Tamil Nadu, India iOPEX Full time ₹ 3,60,000 - ₹ 4,50,000 per year

    \Greetings from iOPEXWe are hiring candidates for International Technical Voice Support.(Healthcare, Desktop Support, Network Engineer & AR Calling experience will not be considered. Kindly Ignore )Job Criteria:Immediate joiners required should be available to join within 1 to 2 weeks.Excellent verbal communication skills in English.Must Have Minimum 6...


  • Chennai, Tamil Nadu, India Amura Health Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role Overview : We are seeking a Tech Lead (57 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function. You will : - Lead a small, high-impact engineering team. - Own the support tooling roadmap. - Implement solutions for ticket triage, data quality issues, automation, and integrations with our...