Technical Support Engineer

18 hours ago


Chennai, Tamil Nadu, India Resourcetree Full time

Role : Tech Support for ERP (BLISS), other Web and mobile Apps

Job Summary :

The Executive - Tech Support is primarily responsible for providing technical support for the BLISS and other web applications developed by BSS ICT. This role involves ensuring seamless user experiences, troubleshooting ERP-related issues, and collaborating with cross-functional teams to enhance application performance and functionality.

Key Responsibilities :

- Provide technical support and troubleshooting for the BLISS, addressing user-reported issues promptly.

- Conduct testing and quality assurance for the ERP and mobile applications to ensure high standards of performance and security.

- Maintain communication with users to provide training and support for the ERP system and mobile applications.

- Document technical processes, support procedures, and application functionalities for future reference.

- Stay updated on industry trends and emerging technologies to recommend improvements and innovations for ERP and mobile development.

- Coordinate with product managers and other stakeholders to understand requirements for both the ERP and mobile applications.

- Collaborate with UX/UI designers to implement intuitive interfaces that enhance user experience in mobile applications.

- Ensure all development and support activities comply with applicable regulations and best practices.

KPIs :

Goals :

- Timely resolution of technical support issues related to the BLISS

- User satisfaction with the ERP system and mobile applications

- Adherence to project timelines and deliverables

- Effective collaboration with cross-functional teams

- Documentation and knowledge sharing

- Implementation of security best practices

- Continuous improvement of application performance

- Contribution to team development and knowledge sharing

- Successful training and support for end users

Competencies :

- Technical Proficiency : Strong knowledge of BLISS and other ERPs.

- Problem Solving : Ability to troubleshoot and resolve technical issues effectively.

- Communication Skills : Strong verbal and written communication for user training and support.

(ref:hirist.tech)

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