Technical Support

18 hours ago

Chennai, Tamil Nadu, India iOPEX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Greeting from iOPEX technologies

Interested candidates can Share me your Updated CV to

Please find the job description -

Desired Candidate Profile We are looking for candidates experienced in providing Chat and email support for international customers in a technical process. This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.

Roles and Responsibilities:
• Handle customer issues via call for a technology product
• Troubleshoot technical issues about products in Wi-Fi surveillance cameras
• Provide active updates to customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team located in other global locations
• Accurately document cases in line with process requirements.

Perks & Benefits: - Attractive salary & incentives. - Cab facility - PF & ESI / Health Insurance - IJP & career progression plans Experience Min. 1 year of experience in any international non voice process Shift - US Shift (Night rotational) Location - Chennai Process - Technical Support - Non Voice Designation - Technical Support Engineer

Arlo Website : 

Regards,

Gunasekaran N

Senior HR

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