
Technical Support Engineer
5 days ago
Movate is hiring for TECHNICAL SUPPORT
Designation: Engineer
Location: Chennai
Work Mode: Work from office
Shift: Night
Only Immediate joiners can apply,
Experience- 1 to 6 years
Degree is must
JOB RESPONSIBILITIES:
· Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Network Devices.
· Ensure resolution provided in the first interaction with the customer
· Acquiring knowledge about the newly released products and recent updates.
· Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
· Position and sell Premium support contracts to customers based on their support entitlement.
DESIRED SKILLS
· Should have good comprehensibility and understandability of what customers want
· Should have critical thought process and decision-making capability with focus on accuracy
· Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
· Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
· Ability to sell/Upsell
· Candidates should be open to a shift of 24x7.
SOFT SKILLS:
· Should possess good English verbal skills
· Excellent logical reasoning
Interested candidates can share your resume to or call @
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