Technical Support Engineer

13 hours ago


Chennai, Tamil Nadu, India iOPEX Full time ₹ 30,00,000 - ₹ 40,00,000 per year

Greetings From iOPEX

Desired Candidate Profile

We are looking for candidates experienced in providing Voice support for international customers in

a technical process.

This individual will provide customers from international regions with the highest level of support

including technical troubleshooting, account maintenance, provide customer education and triage

issues to Level-2 and Customer Care team.

The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer

technology product with focus on customer service.

They must have the ability to monitor, follow up and take complete ownership of customer issues.

Roles and Responsibilities:

• Handle customer issues via call for a technology product

• Troubleshoot technical issues about products in Wi-Fi surveillance cameras

• Provide active updates to customer until the issue has been resolved

• Triage issues to Level-2 and Customer Care team located in other global locations

• Accurately document cases in line with process requirements.

Perks & Benefits:

- Attractive salary & incentives.

- Cab facility

- PF & ESI / Health Insurance

- IJP & career progression plans

Experience Min. 1 year of experience in any international Voice process

Shift - US Shift (Night rotational)

Location - Chennai

Process - Technical Support Voice

Designation - Technical Support Engineer

We are hiring candidates for International Voice Support

Job Criteria:

1) We are looking for Immediate joiners

2) Excellent verbal communication skills in English

3) Minimum 6 months of experience in an International Voice Process or Customer Suuport or Technical Support

4) Ability to handle real-time voice calls.

5)Any UG qualification/HSC/Diploma

6) Immediate joiner (within 7-10 days)

Compensation: CTC: 3 - 4Lpa (varies based on candidate experience)

Interested candidates please do WhatsApp your resume to

Perks & Benefits: - Cab facility - PF & ESI / Health Insurance - IJP & career progression plans

Experience Minimum 6 months of experience in any international voice process/ Customer

Support or Technical Support

Location - Chennai, Ambit IT Park

Do mention Shriram - HR on top of your Resume

Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts

Process - Technical Support - Voice Process.

Please Don't Call, Share your Updated Cv.



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