
Technical Support Engineer
13 hours ago
Greetings From iOPEX
Desired Candidate Profile
We are looking for candidates experienced in providing Voice support for international customers in
a technical process.
This individual will provide customers from international regions with the highest level of support
including technical troubleshooting, account maintenance, provide customer education and triage
issues to Level-2 and Customer Care team.
The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer
technology product with focus on customer service.
They must have the ability to monitor, follow up and take complete ownership of customer issues.
Roles and Responsibilities:
• Handle customer issues via call for a technology product
• Troubleshoot technical issues about products in Wi-Fi surveillance cameras
• Provide active updates to customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team located in other global locations
• Accurately document cases in line with process requirements.
Perks & Benefits:
- Attractive salary & incentives.
- Cab facility
- PF & ESI / Health Insurance
- IJP & career progression plans
Experience Min. 1 year of experience in any international Voice process
Shift - US Shift (Night rotational)
Location - Chennai
Process - Technical Support Voice
Designation - Technical Support Engineer
We are hiring candidates for International Voice Support
Job Criteria:
1) We are looking for Immediate joiners
2) Excellent verbal communication skills in English
3) Minimum 6 months of experience in an International Voice Process or Customer Suuport or Technical Support
4) Ability to handle real-time voice calls.
5)Any UG qualification/HSC/Diploma
6) Immediate joiner (within 7-10 days)
Compensation: CTC: 3 - 4Lpa (varies based on candidate experience)
Interested candidates please do WhatsApp your resume to
Perks & Benefits: - Cab facility - PF & ESI / Health Insurance - IJP & career progression plans
Experience Minimum 6 months of experience in any international voice process/ Customer
Support or Technical Support
Location - Chennai, Ambit IT Park
Do mention Shriram - HR on top of your Resume
Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts
Process - Technical Support - Voice Process.
Please Don't Call, Share your Updated Cv.
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