Service Advisor

3 days ago

Mumbai, Maharashtra, India Navnit Motors Pvt Ltd Full time ₹ 3,60,000 - ₹ 4,80,000 per year
  • To greet, receive and serve customers with a smile.
  • To always be groomed and in uniform.
  • To conduct joint inspection with the customer of his/her vehicle.
  • To take signature of the customer on the inventory sheet / job card once the inspection is complete.
  • To ensure all details related to customer –contact number, email ID, Residence address, vehicle number etc. are mentioned in the Job card.
  • To give customers the right advice & recommendation based on the vehicles service history.
  • To furnish reasonable initial estimate of service with the customer.
  • To assist with customer's insurance assessment, claim process & other processing requirement, paper work, etc.
  • To provide a well calculated time of delivery & cost of repairs considering all operational factors.
  • To coordinate with JC for service after the insurance company's go ahead & customers prior approval on estimate only.
  • To inform customer about the additional jobs, cost involved and proceed after prior approval / supplementary insurance assessment only.
  • To ensure that all demanded jobs by customer are completed on time & within estimated cost, with best body repair & paint finish quality.
  • To exceed customers' expectations and resolves queries.
  • To achieve the set business targets in terms of parts selling, labour billing, VAS, tyres, batteries, ATW, RSA.
  • To attend minimum number of customers/cars per day as per the dealership norms.
  • To achieve the set qualities targets in terms of complaint incidence, PSF score, Zero repeat repair etc.
  • To follow up & be responsible for the recovery of all outstanding payment from insurance company/customer.
  • To ensure body shop to service conversion for all vehicles which are due for service.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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