Guest Relations Executive

1 day ago


Raj Nagar Extension, Uttar Pradesh, India Orriva By Lotus Hospitality Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Title : Guest Relations Executive (GRE) - Female

We are hiring for a GRE who will responsible for creating a welcoming atmosphere and ensuring guest satisfaction by providing personalized service, managing inquiries and complaints, coordinating special requests, and acting as a point of contact for guests during their visit to our Property.

Job Location : Orivva by Lotus Raj Nagar Extension, Ghaziabad.

Job Timings: 11 a.m to 9 p.m.

Age Limit: 21 Years to 30 Years

We Offer:

  • Competitive Salary ranging from 15000 INR to 25000 INR, as per knowledge and Experience.\
  • Opportunity to be part of growing hospitality brand .
  • Professional and Safe Work Environment.
  • Growth and Training Support.

Key duties include:

  • Welcoming guests,
  • Handling VIPs
  • Resolving issues
  • Providing information about the hotel and managing feedback to improve services.

Core Responsibilities:

  • Guest Welcoming & Assistance: Greeting guests upon arrival and providing information about Hotel/Banquet services and facilities.
  • VIP & Special Guest Management: Identifying and providing special services to VIPs, corporate guests, and those celebrating special occasions.
  • Complaint & Issue Resolution: Addressing and resolving guest complaints and concerns promptly and professionally to ensure a positive experience.
  • Information & Concierge Services: Providing detailed information about the hotel, local attractions, dining, and activities, and arranging bookings or transportation.
  • Service Coordination: Coordinating with other hotel departments (like housekeeping) to fulfill guest requests and ensure a smooth experience .
  • Property Publicizing: Must show the Property to all Guests in a Professional Way
  • Guest Feedback: Actively seeking and managing guest feedback, including encouraging positive reviews and using feedback to improve services.

Key Skills and Qualities:

  • Excellent customer service and good communication skills.
  • Professional grooming and presentation.
  • Ability to multitask and work effectively in a busy environment.
  • Detailed knowledge of the hotel and the surrounding area.
  • Personalized and proactive approach to anticipating guest needs.
  • Must be having an experience of 1 to 3 years as a GRE or Front Desk Officer in Hotel / Banquet or Hospitality Industry.
  • Should be a Graduate or 10+2 (From a reputed School).
  • Must be having Pleasing Personality with Guest First Attitude.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Flexible schedule

Work Location: In person



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