GIT Hotel Operations Supervisor

5 days ago


Pune, Maharashtra, India Rayna Group Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Key Responsibilities:

  • Handle hotel bookings for group trips (leisure groups, MICE events, and regular series bookings).
  • Work with hotels and accommodation partners to get good rates, room blocks, and handle any special group needs.
  • Make sure hotel bookings are confirmed on time and keep our system updated.
  • Coordinate rooming lists, check-in details, and guest requirements with suppliers.
  • Keep an eye on cancellation deadlines and hotel policies to avoid extra charges.
  • Manage changes or cancellations based on client or hotel instructions.
  • Help prepare final travel documents like hotel vouchers, room lists, and welcome letters.
  • Support the sales and contracting teams by checking hotel availability and rates when needed.
  • Stay in regular contact with hotels, clients, and our internal team for smooth operations.
  • Solve any issues that may come up during the group's stay and ensure a good guest experience.
  • Keep records of bookings, confirmations, and client feedback.
  • Provide support in case of emergencies during a groups stay.

Requirements:

  • Bachelors degree in Hospitality, Tourism, or a similar field.
  • 2 to 4 years of experience in hotel operations, preferably with a DMC or Hotel operations.
  • Good understanding of hotels in the UAE, especially in Dubai.
  • Strong communication, coordination, and negotiation skills.
  • Comfortable using MS Office and booking systems.
  • Able to handle multiple tasks and work well under pressure.
  • Good at solving problems and making quick decisions.
  • Fluent in English (speaking and writing); other languages are a plus.
  • Willing to work outside regular hours if needed.

Preferred Skills:

  • Experience using DMC back-end software or CRM systems.
  • Familiarity with MICE and leisure group bookings.

Detail-oriented and focused on providing great service to clients.


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