Hotel Manager

2 hours ago

Pune, Maharashtra, India Hotel Raviraj Full time ₹ 4,05,000 - ₹ 5,40,000 per year

The Hotel Manager, is responsible for overseeing all daily operations of this centrally located, budget-friendly business hotel. The manager ensures high standards of guest service, operational efficiency, and staff performance, while maintaining the welcoming, family-oriented, and business-friendly atmosphere that Hotel Raviraj is known for.

Key Responsibilities

  • Supervise and coordinate activities of all hotel departments, including front desk, housekeeping, food & beverage, maintenance, and conference facilities.
  • Oversee guest relations, ensuring prompt, courteous, and personalized service to all guests, addressing complaints and special requests efficiently.
  • Manage budgets, monitor financial performance, control costs, and optimize revenue through effective sales and marketing strategies.
  • Recruit, train, and evaluate staff, fostering a cooperative and service-oriented team culture.
  • Plan and organize accommodation, catering, and event services, ensuring smooth execution of business meetings, conferences, and family functions.
  • Maintain compliance with health, safety, and licensing regulations, conducting regular property inspections and implementing necessary improvements.
  • Collaborate with suppliers, travel agents, and local businesses to enhance guest experience and hotel offerings.
  • Uphold the hotel's reputation for cleanliness, safety, and value, as reflected in guest feedback and reviews.

Qualifications and Skills

  • Bachelor's degree in hospitality management, business administration, or a related field.
  • Minimum 5 years of experience in hotel management or a similar leadership role.
  • Strong understanding of hotel operations, customer service excellence, and hospitality best practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in budgeting, financial management, and use of hotel management software is a plus.
  • Ability to troubleshoot operational issues and make effective decisions under pressure.
  • Fluency in English; knowledge of Marathi or Hindi is an advantage.
  • MS Office

Personal Attributes

  • Approachable, detail-oriented, and proactive in problem-solving.
  • Passionate about delivering exceptional guest experiences and upholding the hotel's values of hospitality and service.

Reporting

  • Reports directly to the hotel owner or management team, and works closely with department heads to achieve operational and financial targets.

Job Type: Full-time

Pay: ₹30, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Food provided
  • Internet reimbursement
  • Paid sick time
  • Paid time off

Application Question(s):

  • Expected Salary

Experience:

  • Leadership: 3 years (Required)

Location:

  • Pune, Maharashtra (Required)

Work Location: In person

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