
Hotel Operations Director
1 week ago
The Operations Manager plays a pivotal role in overseeing daily hotel operations, ensuring exceptional guest service, cleanliness, and overall property management excellence.
Main Responsibilities:
- Drive revenue growth by identifying business opportunities, managing client relationships, and implementing effective sales strategies to maximize profitability.
- Lead, train, and motivate a diverse team across departments, fostering a culture of excellence, collaboration, and continuous improvement.
- Collaborate with department heads to optimize workflows, ensuring smooth coordination between front office, housekeeping, food & beverage, and other operational areas.
- Supervise front office operations, guaranteeing efficient check-in/check-out processes and exceptional guest satisfaction.
- Develop and implement operational policies, procedures, and standard operating practices to enhance efficiency and service quality.
- Monitor guest feedback and satisfaction metrics, proactively addressing issues to ensure unparalleled guest experiences.
Requirements:
- A minimum of 3+ years of experience in a similar role, preferably within the hospitality industry.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
- Excellent organizational, communication, and interpersonal skills.
- A strong ability to multitask, prioritize tasks, and work under pressure.
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