
Hotel Service Director
5 days ago
Operations Manager Role
As a seasoned Operations Manager, you will oversee daily hotel operations in Lonavala, ensuring exceptional guest service, cleanliness, and overall property management.
Key Responsibilities:
- Drive hotel sales and revenue growth by identifying business opportunities, managing client relationships, and implementing effective sales strategies.
- Lead, train, and motivate a diverse team across departments, fostering a culture of excellence and collaboration.
- Collaborate with department heads to optimize workflows and ensure smooth coordination between front office, housekeeping, food & beverage, and other operational areas.
- Supervise front office operations, ensuring efficient check-in/check-out processes and guest satisfaction.
- Develop and implement operational policies, procedures, and standard operating practices to enhance efficiency and service quality.
- Monitor guest feedback and satisfaction metrics, proactively addressing issues to ensure exceptional guest experiences.
- Manage budgets, control costs, and work towards maximizing profitability across all outlets.
- Ensure compliance with all health, safety, and regulatory standards.
- Conduct regular inspections and audits of all departments to maintain quality standards and operational readiness.
- Handle guest concerns and complaints with professionalism and a commitment to resolution.
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