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Sr Executive/Assistant Manager

2 weeks ago

Raipur, Chhattisgarh, India KSB Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities :

Sales & Business Development:

  • Identify new business opportunities in the mechanical seals industry across the East region.
  • Drive growth and revenue by securing new contracts and expanding business with existing customers.
  • Develop and implement strategies for market penetration, sales growth, and competitive positioning.
  • Perform market analysis to identify potential clients, partners, and trends within the region.
  • Lead negotiations with key clients and ensure the successful closure of deals.
  • Establish and maintain strong relationships with both existing and new clients in the region.
  • Provide expert technical consultation to customers regarding mechanical seals products and services.
  • Key focus will be on the competitor analysis and replacement business.

Sales & Service:

  • Develop and execute annual sales plans and targets for the region, aligning with company goals.
  • Ensure the delivery of mechanical seals products and services on time, meeting or exceeding customer expectations.
  • Work closely with the engineering and service teams to address customer issues and optimize product performance.
  • Monitor competitors and market trends to stay ahead of industry developments.
  • Collaborate with the marketing team to create promotional strategies, campaigns, and product literature for the region.

Customer Support & Service:

  • Oversee post-sales service, ensuring timely maintenance and troubleshooting for mechanical seals.
  • Resolve customer complaints, service issues, and any product-related concerns.
  • Provide product training to clients on maintenance, troubleshooting, and optimal use of mechanical seals.
  • Coordinate with service technicians to ensure proper installation, commissioning, and technical support.

Reporting & Forecasting:

  • Maintain up-to-date knowledge of the regions sales performance, maintaining healthy offer board, including forecasts, pipelines, and competitive analysis.
  • Prepare and submit regular reports detailing sales performance, market trends, competitor activities, and customer feedback.
  • Track service issues, customer satisfaction levels, and identify areas for improvement.
  • Ensure timely and accurate reporting of sales forecasts, activities, and progress against targets.