Opportunity For Customer Experience Manager at Chennai
2 weeks ago
JOB DESCRIPTION
The duties of this position include but are not limited to:
- New business in the existing account for Telecom (VPN / MPLS / Internet) as well as DCS/CMS
 - Revenue assurance/protection for the existing client for all services / BU
 - Client Retention
 - Tracking Project Delivery & Support escalations
 - Maintaining a good relationship & Customer Satisfaction
 - Churn Management
 - End to End - customer life cycle management
 - Build a strong relationship with key persons within the concerned business organizations
 - Achieve allocated sales and revenue targets
 - Technical service reviews with clients and mitigation problem areas
 - SLA / OLA compliances and suggesting actionable wherever applicable for NOC
 - Process orientated and implementing industry best practices as and when required
 
SKILLS REQUIRED / DESIRED
- Should be from Telecom/cloud background
 - A core service delivery background is a must
 - Good interpersonal skills
 - Hands-on experience in service management of large telecom, DC and Cloud accounts
 - Individual contributor & target driven
 - Exposure in handling Enterprise / SMB Accounts
 - Respond to business organisations queries promptly
 - Should possess a fair knowledge of Networking, Cloud and Data Centre
 - Should have experience of working with service providers/service operators
 
Education Qualifications:
- Preferably engineering background
 - 5 to 8 years of experience
 
Preferable Industry:
- Telecom, ISP
 
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