Opportunity For Customer Experience Manager at Chennai

2 weeks ago


Chennai, Tamil Nadu, India Sify Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JOB DESCRIPTION

The duties of this position include but are not limited to:

  • New business in the existing account for Telecom (VPN / MPLS / Internet) as well as DCS/CMS
  • Revenue assurance/protection for the existing client for all services / BU
  • Client Retention
  • Tracking Project Delivery & Support escalations
  • Maintaining a good relationship & Customer Satisfaction
  • Churn Management
  • End to End - customer life cycle management
  • Build a strong relationship with key persons within the concerned business organizations
  • Achieve allocated sales and revenue targets
  • Technical service reviews with clients and mitigation problem areas
  • SLA / OLA compliances and suggesting actionable wherever applicable for NOC
  • Process orientated and implementing industry best practices as and when required

SKILLS REQUIRED / DESIRED

  • Should be from Telecom/cloud background
  • A core service delivery background is a must
  • Good interpersonal skills
  • Hands-on experience in service management of large telecom, DC and Cloud accounts
  • Individual contributor & target driven
  • Exposure in handling Enterprise / SMB Accounts
  • Respond to business organisations queries promptly
  • Should possess a fair knowledge of Networking, Cloud and Data Centre
  • Should have experience of working with service providers/service operators

Education Qualifications:

  • Preferably engineering background
  • 5 to 8 years of experience

Preferable Industry:

  • Telecom, ISP


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