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Partner Portal Administrator

2 weeks ago

Pune, Maharashtra, India CTI Full time US$ 60,000 - US$ 1,20,000 per year

CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don't fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an Partner Portal Administrator for our Pune location whose attitude, skills, and work ethic will embody our mission "to provide a fantastic customer experience". Somebody who is passionate about AV. We take pride in our employees, known in the industry as customer-focused problem solvers who can get the job done.

What are your responsibilities?

  • Set up, configure, and maintain partner portals for ongoing and new engagements.
  • Serve as the primary point of contact for internal teams regarding portal access, functionality, and troubleshooting.
  • Ensure accurate and up-to-date tracking of partner certifications and referral submissions.
  • Collaborate with Sales, Marketing, and Partner teams to support partner program initiatives.
  • Maintain documentation related to portal processes, user guides, and partner engagement workflows.
  • Monitor portals for data integrity and provide regular reports on usage and performance.
  • Stay informed about new partner requirements and implement necessary updates in the portals.
  • Other tasks as assigned.

Will you fit in?

  • Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards everyday are not what we are looking for.
  • You can work independently with minimal guidance but aren't afraid to ask the right questions when you need help.
  • You have strong verbal and written communication skills and can be the face of our company to our clients.
  • You are passionate about learning and sharing knowledge with your team to improve the entire team.

Does experience count?

  • Experience with CRM or partner portal platforms (e.g., Salesforce, Microsoft Partner Center, Zoom Up, etc.).
  • Previous experience in partner management or channel support roles.
  • Familiarity with partner programs from companies like Cisco, Logitech, Microsoft, or Zoom.
  • Customer service and solid communication skills are a must
  • Attitude and Aptitude: Are key We need someone who is eager to learn and comes to work ready to tackle any situation.

Conference Technologies, Inc. is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.