Salesforce Partner Business Analyst
1 week ago
Salesforce Partner Business Analyst
Experience Level: 6 to 10 years
Location: Pune/ Remote
Employment Type: Full-time
Industry: IT / Technology / Hi-Tech Consulting
Notice Period: Immediate joiner
Job Summary:
We are seeking a highly skilled and motivated Salesforce Partner Business Analyst (BA) with a strong IT/Technology/Hi-Tech consulting background. The ideal candidate will have hands-on experience with Salesforce Sales and Service Cloud, and a deep understanding of partner and channel business processes in a SaaS environment. This role requires excellent communication skills, functional expertise, and the ability to work cross-functionally with business and technical teams.
Key Responsibilities:
- Collaborate with cross-functional teams to gather and analyze business requirements.
- Hands-on experience on Sales and Service Cloud.
- Understand and document business processes including Lead to Cash and Renewal Process.
- Work directly with business stakeholders to gather requirements and translate them into functional specifications.
- Experience in Renewal Management, Order Management, Service Contract, and Entitlement Management.
- Expertise in Partner Portal, Deal Registration Process, Opportunity, and Forecast Management.
- Configure basic Salesforce features including workflow, flow, and other standard configurations.
- Create and maintain functional flow diagrams and documentation.
- Write detailed JIRA stories, perform Impact Analysis, and conduct Root Cause Analysis.
- Facilitate User Testing, including planning and execution.
- Collaborate with Technical teams, QA, and Scrum/Project Managers to ensure successful delivery.
- Demonstrate a proactive approach as a self-starter, with strong organizational skills.
- Be a good listener, eager to learn, and thrive in a fast-paced team environment.
Preferred Qualifications:
- Knowledge of Partner, Channel, MSP business in the SaaS industry.
- Strong documentation skills and ability to create clear, concise functional specifications.
- Experience working in Agile environments and familiarity with tools like JIRA and Confluence.
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to adapt quickly and manage multiple priorities.
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