Call Quality Analyst

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential patients.The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential patients.The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...

Job Title: Call Quality Analyst Location: Salt Lake Sector V, Kolkata Company: Teleminds Infotech Pvt Ltd.. Shift Timings : 5:00am to 2:00pm (Monday to Saturday) 2:00pm to 11:00pm (Monday to Saturday) 8:00am to 5:00pm(Monday to Saturday) We are hiring for Call Quality Analyst. Freshers are welcome to apply Key Responsibilities:Monitor,...

About the Role:We are looking for a detail-oriented and analytical Call Quality Analyst to evaluate and improve the performance of our counselling and sales teams. The role involves monitoring calls, identifying areas for improvement, and ensuring that every interaction aligns with company standards and delivers an excellent customer experience.Key...

About the Role:We are looking for a Call Quality Analyst to evaluate customer and sales calls, identify gaps, and ensure high standards of communication and customer experience. The role involves auditing calls, preparing quality reports, and providing feedback to enhance team performance.Key Responsibilities:Listen to and audit inbound & outbound calls...

Job Title: Quality Analyst (Call Audit – Sales & Customer Support)Location: Noida Sector 16 (Onsite Role)Employment Type: Full-timeAbout the Role:We are looking for a detail-oriented and analytical Quality Analyst (QA) with experience in call audits for sales and customer support teams. The role involves monitoring, evaluating, and improving call quality...

Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating customer service calls to ensure adherence to quality standards, policies, and procedures. The role focuses on identifying training needs, improving customer experience, and maintaining consistent service excellence across all customer interactions.Key Responsibilities:Monitor...

Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating inbound and outbound customer interactions to ensure adherence to company policies, compliance, and quality standards. The role involves identifying areas of improvement, providing actionable feedback, and driving customer experience excellence.Key Responsibilities:Monitor live...

Job Title: Call Quality Analyst Location: Salt Lake, Kolkata Company: Teleminds Infotech Pvt Ltd.. Shift Timings : 08:00am – 05:00pm / 05:00am-02:00pm / 02:00pm -11:00pm Age Criteria: 20 years – 35 years Freshers are welcome to apply Key Responsibilities: Monitor, evaluate and auditing inbound and outbound calls. ...

Job Overview:We are seeking a detail-oriented and analytical Quality Analyst (QA) – Call Audit to monitor, evaluate, and improve the quality of customer interactions. The role involves auditing calls, identifying gaps, providing feedback, and supporting continuous process improvements to enhance customer experience and ensure compliance with company...