Customer Relationship Manager

5 days ago

Kalba Devi Maharashtra, India A.M. Masterbatch Private Limited Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Job Summary:

We are seeking an experienced and customer-focused Customer Relationship Manager to strengthen client relationships and ensure an exceptional service experience. The role involves managing key B2B clients, addressing their business needs, and coordinating internally to deliver timely and high-quality jewellery solutions.

Key Responsibilities:

  • Build and maintain strong, long-term relationships with existing and new B2B clients.
  • Understand client requirements, preferences, and business goals to provide customized product solutions.
  • Serve as the primary point of contact for all client communication, inquiries, and order updates.
  • Coordinate with the design, production, and logistics teams to ensure smooth execution of orders.
  • Manage client accounts, follow up on payments, and ensure timely order deliveries.
  • Handle client feedback, concerns, and after-sales service with professionalism and efficiency.
  • Identify opportunities for account growth and cross-selling within existing client portfolios.
  • Maintain detailed records of client interactions and transactions using CRM software.
  • Participate in exhibitions and business events to enhance client engagement and brand visibility.

Required Qualifications & Skills:

  • Education: Bachelor's Degree / MBA in Marketing, Business Administration, or related field.
  • Experience: 3–7 years in Customer Relationship Management / Client Servicing, preferably in the Jewellery, Luxury, or Fashion Industry.
  • Strong interpersonal, communication, and negotiation skills.
  • Excellent coordination and problem-solving abilities.
  • Proficiency in CRM tools, MS Office, and basic data management.
  • Customer-oriented mindset with attention to detail.
  • Willingness to travel for client meetings and trade shows.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • CCTC

ECTC

NP

Work Location: In person

Speak with the employer

  • Counter Sales Executive

    1 week ago

    Kalba Devi, Maharashtra, India Royal Chain Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionSince 1987, Royal Chain Private Limited has been a leading force in the jewelry manufacturing industry, blending timeless elegance with superior quality. As a family-owned business, we combine traditional artistry with innovative techniques to create exquisite gold jewelry. Specializing in 14K, 18K, and 22K gold chains and jewelry, our...

  • Customer Relationship Management Executive

    2 days ago

    Mumbai, Maharashtra, India Rolliflex Full time

    Join Our Team as a Customer Relationship Management Executive We are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notch customer service If you have a passion for client engagement and are eager to grow with an innovative company this opportunity is for you What You ll Do Build...

  • Customer Relationship Manager

    1 day ago

    Charni Road, Mumbai, Maharashtra, India Nornament Designers Pvt Ltd Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    Customer Relationship Manager – Jewellery IndustryJob Summary:The Customer Relationship Manager will be responsible for building, maintaining, and enhancinglong-term relationships with clients to ensure loyalty, repeat business, and customer satisfaction. Therole involves understanding customer preferences, offering personalized services, managing...

  • customer relationship manager

    6 days ago

    Sitabuldi, Nagpur, Maharashtra, India Ashish NX Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Urgent Hiring for CUSTOMER RELATIONSHIP MANAGER (MALE)Qualifications - Graduation / Post GraduationsExperience - 2 years to 5 years (Experience in Hospitality Industry)Salary - 20k to 25kLocation - Sitabuldi & MahalSkills -LeadershipTeam ManagementStrong interpersonal and communication skillsKey Responsibilities:Assist in developing and implementing CRE...

  • Customer Relationship Manager

    2 weeks ago

    Bandra, Mumbai, Maharashtra, India Soul Works Full time ₹ 1,80,000 - ₹ 2,20,000 per year

    About UsSoul Works is a 15-year-old brand specializing in bohemian and handcrafted jewelry, handicrafts and liefstyle with a strong online and offline presenceRole OverviewWe are looking for a Customer Relationship Manager with at least 1 year of experience and extremely fluent English. Require a patient, enthusiastic, and dedicated person to ensuring a...

  • Customer Relationship Executive

    1 week ago

    Pune, Maharashtra, India Markytics Full time

    We seek a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also...

  • Customer Relationship Manager

    3 days ago

    Wagle Estate, Thane, Maharashtra, India Shaadi Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About the Company is India's leading matchmaking platform, connecting millions of members across the globe. We focus on providing a trusted and high-quality service experience for all our users, especially our premium members.Job SummaryWe are looking for experienced professionals to join our Premium Customer Service team. The role involves managing...

  • Customer Relationship Executive

    1 week ago

    Mumbai, Maharashtra, India Sam Associates - Tufflam Full time

    Urgently required for the post of **Customer relationship executive** - **Mumbai** **Experience**: 2 to 6 years **Salary Package**: as per company norms **Notice Period**: Immediate joiner We are seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Executive in the Manufacturing industry. The primary responsibility...

  • Customer Relationship Manager

    5 days ago

    Goregaon, Mumbai, Maharashtra, India Al Samia Enterprises Full time ₹ 4,80,00,000 - ₹ 6,00,00,000 per year

    Key ResponsibilitiesContact existing subscribers whose memberships are nearing expiry.Explain renewal plans, added benefits, and new offers to encourage continuation.Maintain follow-up calls, WhatsApp chats, and email reminders for renewal conversions.Update customer records and renewal status accurately in the CRM.Handle customer feedback or minor service...

  • Customer Relationship Executive

    1 week ago

    Pune, Maharashtra, India Rizzzed Textile LLP Full time

    **Key Responsibilities**: **1. Customer Engagement**: - Build rapport with customers and develop a deep understanding of their needs and preferences. - Implement strategies to enhance customer engagement and satisfaction, such as personalized communication and targeted promotions. **Order Management**: - Handle order processing, tracking, and fulfillment...