Customer Relationship Manager

4 days ago

Kalba Devi Maharashtra, India A.M. Masterbatch Private Limited Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Job Summary:

We are seeking an experienced and customer-focused Customer Relationship Manager to strengthen client relationships and ensure an exceptional service experience. The role involves managing key B2B clients, addressing their business needs, and coordinating internally to deliver timely and high-quality jewellery solutions.

Key Responsibilities:

  • Build and maintain strong, long-term relationships with existing and new B2B clients.
  • Understand client requirements, preferences, and business goals to provide customized product solutions.
  • Serve as the primary point of contact for all client communication, inquiries, and order updates.
  • Coordinate with the design, production, and logistics teams to ensure smooth execution of orders.
  • Manage client accounts, follow up on payments, and ensure timely order deliveries.
  • Handle client feedback, concerns, and after-sales service with professionalism and efficiency.
  • Identify opportunities for account growth and cross-selling within existing client portfolios.
  • Maintain detailed records of client interactions and transactions using CRM software.
  • Participate in exhibitions and business events to enhance client engagement and brand visibility.

Required Qualifications & Skills:

  • Education: Bachelor's Degree / MBA in Marketing, Business Administration, or related field.
  • Experience: 3–7 years in Customer Relationship Management / Client Servicing, preferably in the Jewellery, Luxury, or Fashion Industry.
  • Strong interpersonal, communication, and negotiation skills.
  • Excellent coordination and problem-solving abilities.
  • Proficiency in CRM tools, MS Office, and basic data management.
  • Customer-oriented mindset with attention to detail.
  • Willingness to travel for client meetings and trade shows.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • CCTC

ECTC

NP

Work Location: In person

Speak with the employer

  • Customer Relationship Executive

    3 days ago

    Kalkaji Devi, India Uni Square Concepts Full time

    Job Location: Kalkaji, New Delhi (South) Experience Required: 2 years to 15 years **Eligibility for Customer Relationship Executive Job in South Delhi (kalkaji)**: Degree in Commerce/ management or other equivalent degree or diploma Confident approach Good communication skills in Hindi or English Prior experience of customer relationship A patient...

  • Counter Sales Executive

    6 days ago

    Kalba Devi, Maharashtra, India Royal Chain Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionSince 1987, Royal Chain Private Limited has been a leading force in the jewelry manufacturing industry, blending timeless elegance with superior quality. As a family-owned business, we combine traditional artistry with innovative techniques to create exquisite gold jewelry. Specializing in 14K, 18K, and 22K gold chains and jewelry, our...

  • Customer Relationship Manager

    2 weeks ago

    Worli, Maharashtra, India Troth Insurance Broking & Consultants Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Customer Relationship Manager / Sr. Manager - Business DevelopmentLocation:Worli, MumbaiIndustry:Insurance BrokingPreferred Background:Customer Relations – (Health & Commercial) InsuranceExperience Required:2–5 years in customer relationship/client servicing roles, preferably in health or commercial InsuranceEmployment Type:Full-timeJob...

  • Customer Relationship Manager

    2 weeks ago

    Goregaon, Mumbai, Maharashtra, India Konverge Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Roles & Responsibilities:Building and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan...

  • Customer Relationship Manager

    2 weeks ago

    Koregaon Park, Pune, Maharashtra, India The Rental Clothing Full time ₹ 1,86,064 - ₹ 3,72,129 per year

    Position: Customer Relationship Management (CRM) ExecutiveLocation: Koregaon Park, PuneWorking Hours: 11:00 AM to 7:00 PM (Monday to Saturday)Salary: Competitive, based on experience (with performance-based increment after 6 months)About Us:VogueForge Atelier Pvt Ltd is a trend-driven, multi-brand fashion company with over 12 years of experience in the...

  • Customer Relationship Management Executive

    3 weeks ago

    Mumbai, Maharashtra, India Rolliflex Full time

    Join Our Team as a Customer Relationship Management Executive We are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notch customer service If you have a passion for client engagement and are eager to grow with an innovative company this opportunity is for you What You ll Do Build...

  • Customer Relationship Manager

    2 weeks ago

    Civil Lines Nagpur, Nagpur, Maharashtra, India Sath AGRO Full time ₹ 84,000 - ₹ 4,20,000 per year

    Urgently HiringProfile: Customer relationship ManagerExperience: Min 3 to 4 years in sameSalary : Hike on currentMale/ Female both can applyJob Timing: 10Am to 7PmRoles and responsibilities:1. Customer Acquisition and Retention2. Customer Engagement & Relationship Building3. Customer Loyalty & Retention4. Sales Support & Upselling5. Handling Customer Queries...

  • Customer Relationship Executive

    2 weeks ago

    Pune, Maharashtra, India Markytics Full time

    We seek a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also...

  • Customer Relationship Manager

    2 days ago

    Wagle Estate, Thane, Maharashtra, India Shaadi Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About the Company is India's leading matchmaking platform, connecting millions of members across the globe. We focus on providing a trusted and high-quality service experience for all our users, especially our premium members.Job SummaryWe are looking for experienced professionals to join our Premium Customer Service team. The role involves managing...

  • Customer Relationship Manager

    4 days ago

    Goregaon, Mumbai, Maharashtra, India Al Samia Enterprises Full time ₹ 4,80,00,000 - ₹ 6,00,00,000 per year

    Key ResponsibilitiesContact existing subscribers whose memberships are nearing expiry.Explain renewal plans, added benefits, and new offers to encourage continuation.Maintain follow-up calls, WhatsApp chats, and email reminders for renewal conversions.Update customer records and renewal status accurately in the CRM.Handle customer feedback or minor service...