Customer Relationship Executive

1 day ago

Pune Maharashtra, India Rizzzed Textile LLP Full time

**Key Responsibilities**:
**1. Customer Engagement**:

- Build rapport with customers and develop a deep understanding of their needs and preferences.
- Implement strategies to enhance customer engagement and satisfaction, such as personalized communication and targeted promotions.

**Order Management**:

- Handle order processing, tracking, and fulfillment to ensure timely delivery and accuracy.
- Coordinate with internal teams such as logistics, inventory management, and sales to resolve any order-related issues promptly.
- Monitor order status and proactively communicate updates to customers.

**2. Issue Resolution**:

- Act as the primary point of contact for customer complaints, concerns, and feedback.
- Investigate and resolve customer issues effectively and efficiently, striving for first-contact resolution whenever possible.
- Escalate complex issues to the appropriate teams while ensuring timely resolution and customer follow-up.

**3. Customer Feedback and Insights**:

- Gather and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- Share insights and recommendations with cross-functional teams to drive continuous improvement initiatives.
- Contribute to the development of customer-centric strategies and initiatives based on customer insights.

**4. Relationship Building**:

- Cultivate strong relationships with customers to foster loyalty and advocacy.
- Implement retention strategies to encourage repeat purchases and increase customer lifetime value.
- Proactively reach out to customers to solicit feedback, offer assistance, and maintain ongoing communication.

**Qualifications**:

- Bachelor’s degree in business administration, Marketing, Communications, or related field preferred.
- Proven experience in customer service, customer relationship management, or a related role.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal teams.
- Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
- Detail-oriented with strong organizational and time-management skills.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Proficiency in CRM software and other relevant tools/systems is a plus.

Join our team and play a key role in delivering exceptional customer experiences

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer relationship management: 1 year (preferred)

Work Location: In person

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