Customer Relationship Executive

7 days ago

Pune Maharashtra, India South United Football Club Full time

Client Relationship Executive

The Client Relationship Executive will play a crucial role in managing and servicing

leads, ensuring a seamless experience from initial contact through enrollment and

ongoing engagement. This role requires a proactive approach to client interactions, a strong focus on lead conversion, and a commitment to delivering outstanding customer service.

Lead Management and Servicing:

- Promptly follow up on incoming leads from various channels, including inquiries,

referrals, and marketing campaigns.
- Assess and qualify leads based on their potential and fit for the academy’s

programs.
- Engage with leads through personalized communication, addressing their

specific needs and interests.
- Drive lead-to-enrollment conversion rates through effective communication, trial

scheduling, and tailored presentations.
- Schedule and conduct trials and demonstrations to showcase the academy’s

offerings and benefits.

Client Relationship Management:

- Provide exceptional support to clients throughout their journey with the academy,

from initial contact to ongoing program participation.
- Collect and address feedback from clients to enhance service quality and resolve

any issues promptly.
- Maintain regular communication with clients to ensure satisfaction and foster

long-term relationships.

Sales and Business Development:

- Meet and exceed lead servicing and enrollment targets on a weekly, quarterly,

and annual basis.
- Monitor and report on lead servicing metrics, client satisfaction, and conversion

rates.
- Analyze market trends and client data to identify opportunities for growth and

improvement.

Program Promotion:

- Promote the academy’s programs and services to potential clients, including

conducting informative sessions and personalized tours.
- Provide detailed information about program offerings, pricing, and benefits to

prospective clients.

Reporting and Documentation:

- Maintain accurate records of lead interactions, follow-ups, and client

communications.
- Prepare and present reports on lead servicing activities, conversion rates, and

client feedback.

Collaboration:

- Work closely with the marketing team, technical staff, and other departments to

align lead servicing efforts with overall academy goals.
- Contribute to the development and refinement of lead servicing strategies and

processes.

Skills & Qualifications:

- Proven experience in client relationship management, sales, or lead servicing,

preferably within a sports or education environment.
- Excellent communication and interpersonal skills, with the ability to build strong

relationships and influence clients.
- Strong organizational and time management skills, with the ability to handle

multiple leads and tasks efficiently.
- Familiarity with CRM software and lead management tools is a plus.
- Bachelor’s degree in Business, Marketing, Sports Management, or a related field

is preferred.

Pay: ₹240,000.00 - ₹360,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Do you have football academy experience? Y/N:

- Do you stay in PUNE? Y//N:

- Please attach your CV

**Education**:

- Bachelor's (preferred)

Work Location: In person

Application Deadline: 02/05/2025

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