Front Office Supervisor/Duty Manager

2 weeks ago

Vettilappara Thrissur Kerala, India Flora Hospitality Full time ₹ 3,36,000 per year

J*_ob Description - *_

  • Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area.
  • Supervision, support and training of Front Office team members to ensure standards and procedures are followed.
  • Ensuring that all company and department policies and procedures are followed.
  • Promptly handling guest complaints and feedback in a professional manner.
  • Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required.
  • Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met.
  • Encourage and foster an environment of open communication across departments.
  • Ensure the security of the hotel, stocks and keys at all times whilst on duty.
  • Assist the Operations manager in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.
  • Identify and report maintenance requirements/hazards in the workplace.
  • Assume responsibility whilst on duty for any emergency situations in line with procedures.
  • Attend any training meetings as required.

Qualification & Experience

  • Degree / Diploma in Hotel Management / Travel and Tourism Management.
  • Minimum 3 years of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages will be an advantage
  • Good working knowledge of MS Excel, Word, PowerPoint. Knowledge in Hotelier software would be an advantage.

Competencies & Key skills.

  • Strong leadership, interpersonal and training skills.
  • Good communication and customer contact skills.
  • Results and service oriented with an eye for details.
  • Ability to multi-task, work well in stressful & high-pressure situations.
  • A team player & builder.
  • A motivator, self-starter, Well-presented and professionally groomed at all times.

Job Types: Full-time, Permanent

Pay: ₹25, ₹28,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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