Front Office Incharge

19 hours ago

Thrissur, Kerala, India Mothimahal Residency Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Job Summary:

The Front Office Incharge is responsible for overseeing the daily operations of the front office, ensuring smooth guest or client interactions, managing front desk staff, and maintaining a welcoming and professional environment. This role is pivotal in creating a positive first impression and ensuring high levels of customer satisfaction.

Key Responsibilities:1. Front Office Management

  • Supervise front office staff including receptionists, administrative assistants, and support personnel.
  • Ensure front desk coverage at all times and manage the shift schedule.
  • Monitor the front office area to maintain a professional appearance.

2. Guest/Client Relations

  • Greet and assist visitors, guests, and clients promptly and courteously.
  • Handle guest inquiries, complaints, or issues efficiently and professionally.
  • Ensure a high standard of hospitality and service is delivered consistently.

3. Administrative Duties

  • Manage incoming and outgoing correspondence (calls, emails, letters, packages).
  • Maintain records, logs, and reports related to front office operations.
  • Ensure availability of office supplies and maintain inventory.

4. Coordination & Communication

  • Coordinate with other departments for smooth interdepartmental communication.
  • Liaise with vendors and service providers when necessary (e.g., courier, housekeeping).
  • Facilitate internal meetings, appointments, and schedules.

5. Compliance & Security

  • Enforce front office procedures, protocols, and policies.
  • Monitor visitor access and maintain security protocols.
  • Ensure compliance with health, safety, and hygiene standards in the reception area.

Qualifications:

  • Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred).
  • Proven experience (2-5 years) in front office or customer service management.
  • Proficient in MS Office (Word, Excel, Outlook).
  • Familiarity with front desk systems (e.g., hotel PMS, CRM systems) is a plus.

Skills & Competencies:

  • Strong communication and interpersonal skills
  • Excellent organizational and multitasking abilities
  • Leadership and team management skills
  • Problem-solving and conflict resolution
  • Professional appearance and demeanor
  • Customer-focused mindset

Working Conditions:

  • Office environment; may require standing for extended periods.
  • May require flexible working hours including weekends or holidays

Job Types: Full-time, Permanent

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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