Front Office Assistant- Female

16 hours ago

Thrissur, Kerala, India Mothimahal Residency Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Job Summary:

The Female Front Office Assistant is responsible for providing exceptional guest service at the reception area, including welcoming guests, handling check-ins and check-outs, managing reservations, and addressing guest queries with professionalism and courtesy. The role is key to creating a positive first impression of the hotel.

Key Responsibilities

  • Greet guests warmly upon arrival and assist with check-in/check-out procedures.
  • Handle room reservations, cancellations, and modifications efficiently.
  • Maintain guest records and ensure accurate entry of information in the hotel system.
  • Answer phone calls and respond to guest inquiries in a professional manner.
  • Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
  • Process payments and issue receipts accurately.
  • Address and resolve guest complaints promptly or escalate to the manager when needed.
  • Keep the front desk area clean, organized, and welcoming.
  • Ensure compliance with hotel policies and standard operating procedures.
  • Promote hotel services, amenities, and special offers to guests.

Qualifications & Skills

  • Minimum qualification: 10+2 or Diploma in Hotel Management (preferred).
  • Proven experience in a hotel front office or customer service role is an advantage.
  • Excellent communication and interpersonal skills.
  • Proficient in MS Office and hotel management software.
  • Good grooming and a professional appearance.
  • Ability to multitask, remain calm under pressure, and handle guests politely.
  • Willingness to work in shifts, including weekends and holidays.

Work Environment:

  • Front desk area of the hotel
  • Rotational shifts (morning, evening, night)
  • Frequent guest interaction

If you think, you are apt for this role, kindly apply immediately with your CV

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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