
Front Office Supervisor
1 day ago
The Front Office Supervisor oversees the operations of the front desk, ensures exceptional guest service, and manages the front office team to deliver a memorable stay experience for all guests.
**Responsibilities**:
- Supervise and coordinate daily front office operations, including check-ins, check-outs, and guest inquiries.
- Ensure efficient handling of reservations, room assignments, and payments.
- Manage and train front office staff, including scheduling and performance evaluations.
- Address and resolve guest complaints promptly and professionally.
- Collaborate with other departments to ensure smooth operations and seamless guest experiences.
- Monitor front desk supplies and maintain optimal inventory levels.
- Uphold high standards of customer service to exceed guest expectations.
- Prepare and analyze reports related to occupancy, revenue, and guest feedback.
- Implement and maintain front office policies and procedures.
Qualifications:
- Degree/Diploma in Hotel Management
- Min 3 years of proven experience in front office or a similar role.
- Proficiency in Microsoft Office Suite and other software.
- Strong leadership, communication, and organizational skills.
- Ability to handle high-pressure situations and multitask efficiently.
- A customer-focused attitude with problem-solving capabilities.
- Fluency in English, knowledge of additional languages is a plus.
Food and Accommodation will be provided
Call Employer: 8075855587
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
- Calicut, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Front Office: 3 years (preferred)
**Language**:
- English (required)
Work Location: In person
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