Front Office Incharge
23 hours ago
**Job Summary**:
The Front Office Incharge is responsible for overseeing the daily operations of the front office, ensuring smooth guest or client interactions, managing front desk staff, and maintaining a welcoming and professional environment. This role is pivotal in creating a positive first impression and ensuring high levels of customer satisfaction.
**Key Responsibilities:1. Front Office Management**
- Supervise front office staff including receptionists, administrative assistants, and support personnel.
- Ensure front desk coverage at all times and manage the shift schedule.
- Monitor the front office area to maintain a professional appearance.
**2. Guest/Client Relations**
- Greet and assist visitors, guests, and clients promptly and courteously.
- Handle guest inquiries, complaints, or issues efficiently and professionally.
- Ensure a high standard of hospitality and service is delivered consistently.
**3. Administrative Duties**
- Maintain records, logs, and reports related to front office operations.
- Ensure availability of office supplies and maintain inventory.
**4. Coordination & Communication**
- Coordinate with other departments for smooth interdepartmental communication.
- Liaise with vendors and service providers when necessary (e.g., courier, housekeeping).
- Facilitate internal meetings, appointments, and schedules.
**5. Compliance & Security**
- Enforce front office procedures, protocols, and policies.
- Monitor visitor access and maintain security protocols.
- Ensure compliance with health, safety, and hygiene standards in the reception area.
**Qualifications**:
- Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred).
- Proven experience (2-5 years) in front office or customer service management.
- Proficient in MS Office (Word, Excel, Outlook).
- Familiarity with front desk systems (e.g., hotel PMS, CRM systems) is a plus.
**Skills & Competencies**:
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Leadership and team management skills
- Problem-solving and conflict resolution
- Professional appearance and demeanor
- Customer-focused mindset
**Working Conditions**:
- Office environment; may require standing for extended periods.
- May require flexible working hours including weekends or holidays
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Food provided
Work Location: In person
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