Executive Operations

2 weeks ago


Mumbai Metropolitan Region, India Blue Dart Full time ₹ 5,00,000 - ₹ 10,00,000 per year
  • Purpose

Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center

  • Key Responsibilities

Responsibilities
Operational

  • Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations
  • Monitor the daily in scan and out scan of shipments and related paperwork
  • Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
  • Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
  • Check and hand over delivery sheets to the delivery staff
  • Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
  • Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution
  • aily basis recheck exceptions of the previous day and ensure follow up of the same
  • Ensure safe handling of all shipments at the service center and report any damaged cases to the origin
  • Handle security exceptions in the service center along with the security team
  • Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
  • Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
  • Ensure daily updation, allocation and collection OTM machines for deliveries
  • Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier
  • Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
  • Ensure adequate manning in terms for full-time employees, PDAs etc
  • Generate and maintain MIS related to the service center

People

  • Provide direction, guidance and support to employees to help them discharge their duties effectively
  • Key Result Areas and Key Performance Indicators

S. No
Key Result Areas
Key Performance Indicators
Drive service quality and excellence

  • Delivery performance of inbound DP within 4 hours of load arrival
  • % undelivered shipments
  • % Return to origin (RTOs)
  • Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc
  • Achievement of target NPS Scores for the service center
  • COD cash tally (Number of instances of errors in cash tally)

Drive Operations Process Efficiency and capability

  • % increase in operational productivity in the service center

  • Shipments/FTE

  • Net stops / FTE

Ensure Performance Driven Culture

  • Adherence to Performance Management system timelines and guidelines

Drive employee morale and engagement

  • PDA Attrition (%)

  • Operation Executive

    5 days ago


    Mumbai Metropolitan Region, India Runaway Bicycle Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for an Operations Executive to join our team and support day-to-day business processes across B2B and B2C operations. This role requires attention to detail, strong organizational skills, and the ability to coordinate between internal teams.Key Responsibilities:Prepare and manage order sheets, pre-production sheets, and QC checklists.Assist...


  • Mumbai Metropolitan Region, India Blue Dart Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Executive – OperationsFunction: OperationsReports To: Senior Manager – Service Quality (Ground)Location: HQCAbout DHL Blue Dart Express India:At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations...


  • Mumbai Metropolitan Region, India MedDirect Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt MedDirect Services Private Limited we provide cold chain logistics services to various healthcare companies across the globeRole DescriptionThis is a full-time on-site Sr Executive Logistics Operations role at MedDirect Services Private Limited in the Mumbai Metropolitan Region. The Sr Executive Logistics Operations will be responsible...


  • Mumbai Metropolitan Region, India Tata AIA Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role descriptionDated: June 07, 2023A Position OverviewPosition TitleExecutive - Investments Operations - Back OfficeDepartmentInvestments Operations – Finance & AccountsLevel/ BandSenior Executive (CA Fresher / 1-2 years' experience)Role Summary:Responsible for Banking, Settlement and Accounting of Investments activities; and facilitating Fund Management...


  • Mumbai Metropolitan Region, India QI Spine Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Kurla West, Phoenix MarketcityAbout the RoleWe are seeking a proactive and detail-oriented Central Operations Executive to join our team. This role involves close coordination with doctors to ensure timely patient updates, effective follow-ups, and the achievement of performance goals. The ideal candidate will have strong leadership qualities,...


  • Mumbai Metropolitan Region, India SoulSensei Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    About Us:At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a...


  • Mumbai Metropolitan Region, India JSW Steel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    RoleExecutive – HR operations. (on Contract)LocationBKC (Mumbai)Key Result Areas1.SAPCreating PR, PO, SRN in SAP for invoice processing and getting the barcode of the payments to share across further.Follow up and keeping track of payments with different level of approvers for payment processing.MIS maintenance of all payments (As per Financial Year).From...


  • Mumbai Metropolitan Region, India eDataBae Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    unding, Growth & PositionRaised US $3 million (≈ ₹25–₹30 crore) in seed funding. Lead investor: Stellaris Venture Partners, plus angel investors including people like Mukesh Bansal, Ankit Nagori, Lalit Keshre, etc.Metrics: Since launch, has done transactions worth over ₹30 crore in Powai alone.Team: Growing quickly; they are hiring across product,...

  • Operation Associate

    1 week ago


    Mumbai Metropolitan Region, India upGrad International Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Designation-Operation Associate (Fresher)BU- Working ProfessionalLocation- Mumbai (Andheri-Marol)Salary- 4.5LPA (In-hand- 31,800/- per month)Shift Details- Mon- Fri | 12:30PM- 9:30PM | Work From Office | (1-way drop-off facility for females)About the RoleWe are looking for anOperations Associateto help manage and smoothly run our programs. The role involves...


  • Mumbai Metropolitan Region, India Percept ICE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Production & Operations Management:Experience: 9 yearsSkills – Managed mid to large scale eventsLead the planning, coordination, and execution of a wide range of events, from small corporate meetings to large-scale concerts, exhibitions, launches, activations, and MICE events.Ensure all aspects of project production and logistics are meticulously planned,...